Description

BASIC PURPOSE:

To ensure patients are registered for outpatient, ER, clinic appointments in a timely and professional manner. Process incoming calls and directs in a courteous manner.

ESSENTIAL FUNCTIONS FOR PATIENT ACCESS REPRESENTATIVE
This description does not state or imply that the duties, essential functions, and job requirements are the ONLY parameters for this position. Associates are required to follow job related instruction and perform other job related activities requested by their supervisor.

All requirements are subject to possible modification in order to provide a reasonable accommodation to individual with physical or mental disabilities as defined by the Americans with Disabilities Act. Some requirements may exclude individuals who pose a direct threat or significant to the health and safety of themselves, the patients or other associates.

PHYSICAL REQUIREMENTS:
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing duties throughout the work shifts.
2. Must be able to sit for extended periods of time.
3. Must be able to read and write legibly in English.
4. Visual acuity must be within normal range.
5. Must have reading and comprehension ability.
6. Must have the ability to move freely through the facility to perform daily and special tasks.

MENTAL REQUIREMENTS:
1. Must be capable of handling information of a confidential nature.
2. Must have the ability to work successfully under highly stressful conditions, and must be capable of adapting to varying workloads and work assignments on a constant basis.
3. Must have the ability to comprehend and perform oral and written instructions and procedures.
4. Must have effective reading and comprehension skills.
5. Must have strong communication skills, written and verbal.
6. Must be able to work weekends, holidays, and all shifts.
7. Must have ability to prioritize tasks.
8. Must have independent decision-making ability.
9. Must be capable of using computers to input and retrieve information.
10. Must have the ability to respond to emergency situations in a calm, professional manner.

Job Duties

• Politely and promptly answers incoming calls and directs calls to appropriate extension.
• Registers Clinic, ER and outpatient patients obtaining necessary information and signatures for consent from the patient/parent/legal guardian.
• Updates all patient information in the computer system on every visit.
• Secure required patient information in order to maintain confidentiality and assure the patients rights are protected.
• Obtain Drivers License to be scanned.
• Admits patients to Acute Care and Long Term Care as needed.
• Prepares patient charts at the time of admission.
• Maintains appointments including return appointments.
• Collects co-pays at the time of service, or have the patient sign promissory agreement.
• Maintains a positive and professional atmosphere at all times
• Accepts and prepares receipts for all payments received daily.
• Balances day sheet to daily deposit.
• Prepares daily deposit, copies checks as requested.
• Prepares Sliding Fee applications as required.
• Maintains a positive working relationship with patients and staff.
• Responsible for announcing certain emergency situations and the general use of the paging system.
• Distributes all necessary forms to appropriate departments as assigned,
• Maintains the work area in a neat and orderly fashion making sure adequate amount of supplies are available.
• Enters daily charges from other departments and runs reports as required.
• Attends inservices as required/requested.
• Punctual for scheduled work hours.
• Performs overall admitting/registration duties in a professional and timely manner.
• Performs other duties as assigned.

Qualifications

QUALIFICATIONS:

1. High school graduate or equivalent with knowledge of business procedures.
2. Must successfully complete 90 day orientation as a Patient Access Representative with a satisfactory 90 day performance evaluation.
3. Maintain current CPR certification.
4. Maintain confidentiality/assure the rights of the patient are protected at all times.
5. Well organized and able to transfer information accurately in a friendly and courteous manner in dealing with the public.
6. Deal with the public in all types of situations.