2 Child Support Officer Jobs in Winona, MN
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Minnesota Merit System is Hiring a Child Support Officer Near Winona, MN
Classification Summary
Winona County is seeking applicants for a full-time (40 hours/week) Child Support Officer (Account Specialist) position.
Under general supervision of Child Support Supervisor or Health and Human Services Director, employees in this class perform paralegal functions related to expedited and judicial hearings, court referrals and judgment actions, and establish and enforce child support orders for public assistance and non-public assistance clients; aid in the location of absent parents; interview mothers and alleged father(s) to establish paternity; explain rights and obligations and negotiate settlements; work closely with county attorneys, judges, child support magistrates, court administrators, local attorneys, income maintenance and social service staff, employers, child support staff from other states, and a variety of other resource personnel; testify in court proceedings; and maintain all necessary case and legal documentation.
Examples of Duties
- Interviews mother and alleged father in paternity cases to explain related laws, responsibilities and rights and to secure acknowledgment of paternity.
- Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
- Locates absent parents through cooperative efforts with law enforcement agencies, Department of Human Services, the post office, employers, custodial parents, relatives and other information sources.
- Interviews parents to obtain case information, employment status and to determine their ability to pay child support.
- Initiates interstate/intrastate actions to establish orders or enforce existing child support orders from other jurisdictions in order to secure child support payments.
- Negotiates out of court child support related settlements for approval by appropriate authority.
- Initiates necessary legal action to establish a court order for support and/or reimbursement, or to enforce an existing court order.
- Selects and refers appropriate cases to the county attorney for legal action.
- Prepares legal documents for review and signature of the county attorney.
- Interviews witnesses for trial as necessary.
- Testifies in court on behalf of agency or client, prepares court documents, provides financial and current case status information.
- Gathers information, reviews finances and makes recommendations for the amount of child support to parents, attorneys and the court.
- Participates in modification of child support and appeals hearings.
- Processes cases to comply with court orders regarding income withholding, cost-of-living adjustments, liens and medical insurance provisions.
- Monitors billings and payments on accounts and contacts obligors to resolve delinquent payments expeditiously.
- Takes appropriate legal action to establish an order for medical support or to enforce an existing medical support order.
- Contacts clients who have received overpayment of public assistance money, sets up recovery payment plan and monitors compliance.
- Handles case correspondence and all necessary case maintenance.
- Retrieves, enters and changes information from paper and computer files (including use of the statewide child support and income maintenance computer systems) in order to obtain and correct case information, monitor case status and oversee the progress of enforcement actions.
- Responds to inquiries about the child support program from any inquiring party, including employers, attorneys and clients.
- Make referrals to other agencies such as social services, legal services, job service, etc., as appropriate.
- Provides data to supervisor regarding work processing/flow and problem cases.
- Implements program changes as mandated by the legislature and the Department of Human Services.
- May assist in the preliminary investigation of suspected fraud cases and preparation of those cases for fraud prosecution.
Minimum Qualifications
OR
A high school diploma, or GED, AND one of the following:
Two years of experience working in child support programs and having responsibility for carrying out part of child support collections (i.e., as a Support Enforcement Aide, Collections Officer), experience as an Eligibility Worker determining eligibility for public assistance programs, or experience in a government agency with responsibility for collection of fees
OR
Three years of experience providing clerical or other support services to child support staff, or experience as a legal secretary or paralegal (performing research on cases, gathering necessary documents for trials, preparing documents and pleadings, assisting attorneys in court, etc.)
OR
Four years of experience in collections work in the private sector.
Preferred Qualifications:
- For Pre-Employment:
- An Associate of Arts in Criminal Justice, Law Enforcement, Paralegal, Social Work, Psychology, Human Services, or Business Administration or completion of a technical or community college child support AAS or diploma program.
- A high school diploma, or equivalent, AND one of the following:
- Two years of experience as a Support Enforcement Aide or Collections Officer with responsibility for carrying out a part of child support collections and/or collection of fees.
- Three years experience in work related to child support collections in a county social services agency (e.g., providing clerical or other support services to the child support and collections unit).
- Three years experience as a Financial Worker or the equivalent in a public human services agency.
- Four years of experience in collections work outside of a county social services setting.
- May substitute experience for education and education for experience in order to meet the qualifications.
- Ability to communicate clearly and effectively, both orally and in writing.
- Ability to work independently.
- Ability to conduct an effective interview.
- Ability to perform basic computer entry skills.
- Ability to communicate clearly and effectively, both orally and in writing.
- Basic computer skills.
- Ability to organize and prioritize work.
- Ability to handle hostile or uncooperative people.
- Ability to analyze problems.
- Ability to process a large volume of work quickly and accurately.
- Ability to compile evidence, analyze facts, and make sound recommendations.
- Must possess and maintain a valid driver’s license.
- May be required to pass a personal background investigation.
Examination Process
The examination will consist of a rating of training and experience based on the information you provide in your application and your responses to the supplemental questions included in the application process. You must read the questions carefully, answer truthfully, and include any experience claimed in your answers to the supplemental questions in the "work experience" section of your application. Any experience claimed in your answers to the supplemental questions but not included in the Work Experience section of you application will not be credited.You will be asked to verify your degree with official transcripts upon hire.
Once your application has been submitted changes cannot be made. If you have a change in location availability or your contact information changes please email dhs.merit.system@state.mn.us with the new information and include your applicant ID.
Note: There is a two (2) step Application Process
1. Submit an application by the closing date by applying at this link: 937-OC(Child Support Officer)
AND
2. Interested individuals shall also submit a letter of interest and resume to the attention of Scott Sonsalla, Assistant County Administrator/Personnel Director, County Office Building 202 West Third Street, Winona, MN 55987 (507) 457-6352 or fax: (507) 454-9366 or email wcpersonnel@co.winona.mn.us by 4:00 p.m. May 6, 2024.
An Equal Opportunity and Affirmative Action Employer
Job Summary
Full Time
$55k-70k (estimate)
03/16/2023
05/06/2024
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