Welcome to Minnesota Inboard, a family-owned business currently seeking a Service Writer to join our team. At Minnesota Inboard, we prioritize creating a familial atmosphere in our shop, offering a unique culture that sets us apart. If you are looking to be part of a team that values a family environment like no other, we invite you to join us.

Collaborate closely with fellow service writers across our other locations and our leadership team as we strategically position our company for the future. Essential qualities for success in this role include strong customer service skills, attention detail, a genuine desire to assist others, demonstrated organizational proficiency, an enthusiasm for staying abreast of emerging technologies in our industry, and a proactive "can-do" mindset.

We Offer:

• GREAT COMPENSATION!
• MOST WEEKENDS OFF!
• PTO
• A PLACE OF WORK THAT FEELS LIKE FAMILY
• TRAINING & ADVANCEMENT OPPORTUNITIES
• CLEAN MODERN FACILITIES
• PAID TRAINING

Our objective remains straightforward: Provide our customers with an experience that surpasses expectations of a marine service facility. Through ongoing education, advanced training, unwavering ethical standards, and a warm and welcoming attitude, we aspire to set a new benchmark in the marine service industry.

Responsibilities include, but are not limited to:

• Documenting vendor and sublet invoices, categorizing to appropriate repair order or cost category
• Receiving and organizing parts inventory, ensuring proper stocking of parts
• Manage the processing of factory warranty claims
• Provide assistance to customers on the phone and through email with their various service needs
• Writing Repair Orders, scheduling service appointments, billing and electronic filing
• Keeping customers informed on the status of their boat repair or service, including when it's ready to pick up
• Seeking customer approvals for additional services recommended by the technician
• Ensure compliance with company policies, procedures, and industry regulations
• Delivering a high level of professionalism and customer service to our MN Inboard Family of Boaters (our customers)

Job Requirements:

• Ability to work in a fast paced environment is essential
• Strong interpersonal and communication skills
• General understanding and interest of products we sell and service
• Ability to understand what customers are looking for and communicate effectively with them.
• Excellent time management and organizational skills in order to keep up with a demanding schedule
• Experience in customer facing administrative roles with a high attention to detail and organization

Skills:

• Must have strong customer service skills
• Must be well organized with a strong attention to detail, and a self starter
• Proficient with excel and e-mail
• Lightspeed EVO management software a plus
• Ability to learn quickly, strong work ethic, and great follow-up

Physical Requirements:

• Sit for most of the workday.

Company Information

Minnesota Inboard Water Sports is a family-owned business established in 1992 that specializes in Malibu and Axis brand boats. We take pride in our family first atmosphere and company culture. We are one of the largest Malibu boat dealerships in the Country, and our company has always been focused on delivering outstanding customer service to support our products.

We are also closed from December 24th – January 1st for our team to spend time with their families over holidays.

For more info, go to mninboard.com

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Brainerd, MN 56401: Relocate before starting work (Required)

Work Location: In person