Position: Senior Studio Manager

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role:

The Senior Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.

What You’ll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence

Studio Leadership

• Leads by example and inspires a team first culture
• Ensures team retention at all levels
• Ensures accountability of clean standards in all studios
• Supports studio teams in delivering on client experience and handling conflict resolution
• Accountable for operational excellence and execution of company initiatives
• Coaches and develops a team of studio support and service providers

Client Journey

• Delivers a first in class service experience
• Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community
• Is a brand advocate and accountable to share the brand story
• Educates clients on service and retail offerings, and upgrades

Driving Studio Revenue & KPIs

• Develops business plans to achieve key business drivers for assigned studios
• Drives gross margin by managing studio utilization and optimization
• Manages all facets of the business
• Identifies opportunities to maximize staffing levels across studios
• Drives revenue based on achieving studio budgets
• Actively sources opportunities for in-studio events and buy-outs

Training and Development / employee journey

• Responsible for the onboarding and training of new team members in the market
• Provides ongoing training and development for studio teams
• Identifies top talent and creates career progression plans
• Develops a bench of talent for succession planning

Who You Are:

• 3 years of leadership experience
• Effective P&L management ensuring profitability
• Proven track record in operational excellence, revenue driving and profitability
• Excellent, clear communication, verbal, and written skills
• Exceptional interpersonal, planning and organizing, and leadership skills
• Highly motivated, results-oriented, and a self-starter
• Ability to influence, motivate, and communicate cross functionally
• Exceptional analytical and strategic planning skills with a strong attention to detail
• Effective organizational, time management and delegation skills
• Problem solver, able to manage operational issues with resilience
• Possess an overwhelming desire to exceed expectations

MiniLuxe Benefits – What's in it for you?

• Competitive salary
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Retirement savings account aka 401k
• Free Services & Retail Discounts
• Flexible Schedules
• Continued learning opportunities

Job Type: Full-time