Job Purpose :

Partner with AE to maximize company sales by identifying and serving the needs of our customers. Provide excellent customer service while filling the many needs of customers.

Job Duties and Responsibilities :

• Pricing call-in replacement work
• Monitoring and responding to requests coming in from quotes@mingledorffs.com
• Responsible for entering order, submittal and coordinating pick up or delivery
• Responding to quote requests coming in from dedicated Quick Quote phone line
• Enter orders in vendor systems including but not limited to Sales Pro / Quote Builder, SAP and Trend
• Estimate plan and spec jobs that are less than $25,000, as needed.
• Act as expert and answer parts counter questions in regards to commercial equipment.
• Act as expert and answer BSR / TM questions when they are outside residential scope.
• Seek out training opportunities to expand product knowledge and understand processes to enhance the customer's experience.
• Other duties as assigned.
• Work cooperatively with others
• Comply with all company policies and procedures

Qualifications :

• Bachelor's Degree preferred
• 2 years experience in the HVAC industry or related field
• 2 years customer service experience
• SAP experience, a plus
• Proven multi task skills
• Excellent written and verbal communication skills

Other :

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 60 pounds.

The employee may work in cold or hot environments. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship.

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Company reserves the right to revise the job description at any time. Employment is at-will.

Mingledorff's, together with its partner companies, promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work.

Refusal to submit to testing will result in disqualification of further employment consideration.

Mingledorff's is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.

Likewise, if you are limited in the

ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply.

Please contact hr@mingledorffs.com or call 770-446-6311 for assistance with an accommodation.

PI240101026

Last updated : 2024-04-28