About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

The Community Liaison is responsible for building strong partnerships with our outside referral sources and coordinate care for new, existing, and/or potential patients. This role will act as a liaison between hospitals, physicians, health plans, patients, or other referral sources to improve the patient referral experience.

The Responsibilities

• Partner closely with Referrals Manager and Growth Team and help to determine key accounts in assigned areas.
• Develop partnerships with referral sources, case managers, social workers, physicians, and any other referral sources.
• Maintain liaison relationship with referral sources providing information and education on organization services, coverage issues and related areas.
• Work with Referral Manager, Growth Team, Clinical Team, and Operations to create a strong referral process providing “white glove” service to referral sources.
• Effectively communicate with patients, hospitals, insurance companies, and other providers to properly communicate referral process and outcomes.
• Complete the referral loop by following up for incomplete referrals and responding with referral outcomes ( i.e. patient was scheduled, we were unable to contact patient)
• Work closely with internal clinicians to place existing patients for a new line of service.
• Answer, respond and document phone calls, requests and questions from patients in a timely manner.
• Oversee multiple key accounts simultaneously.
• Ensure that all referral forms are uploaded to the patients chart in a timely manner, after patient is scheduled.
• Respond to In-house provider questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
• Arrange outgoing referrals as indicated by the provider, utilizing patients’ insurance and diagnosis codes to ensure proper placement.
• Provide intensive tracking and follow-up on all patients designated as a key account
• Maintain accurate and timely data for properly tracking, reporting and conducting follow-up on all of the above activities
• Meet routinely with Key Accounts to discuss relevant metrics.
• Report on metrics to be shared with leadership and executive level teammates

The Qualifications

• Bachelor’s degree in Business Administration or 3 years in a similar position.
• Proven success in marketing/development of referral sources and clients
• Proven ability at establishing relationships with referral sources, with experience in healthcare related marketing and development
• Excellent working knowledge of Microsoft Office (Outlook, Excel, and Word)
• Strong leadership skills and comfortable taking initiative and working independently
• Ability to collaborate with all levels of the CP organization, including psychiatrists, technicians, and office staff
• Bilingual (Spanish) desired

The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Ohio, Arizona and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.