We are seeking a Care Manager located in Memphis, Tennessee to work with our Teen Suicide Prevention Program. Travel: Up to 50% (variable to change) within Memphis, therefore there is a requirement for residence in close proximity to Memphis, TN. Reliable transportation is required.

Mindoula’s teams of care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Case Manager for the Suicide Prevention Program.

Mindoula provides virtual and in-person support to members and members’ families who have experienced suicide ideation and/or attempts. Our Care Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services.

Details: Full-time position. Hours are 11:00am to 8:00pm Eastern Time.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How will you contribute:

• Assist, as needed and requested, with initial outreach and engagement to a cohort of members.
• Perform outreach and engagement to eligible members on a regular basis (as contracted).
• Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services.
• Collaborate and outreach to generate referrals with System of Care partners in Prince
• George’s County, MD to include the public school system, the local health department, community mental health clinics, hospitals, pediatrician offices, mobile crisis, and other community partners.
• Participate in monthly System of Care meetings to provide updates, collaborate with partners, and network with other referral sources.
• Attend monthly training opportunities provided by the local System of Care to increase knowledge and improve overall service delivery.
• Update monthly grant spreadsheets to provide requested information to grant administrators.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member’s safety plan and perform crisis intervention that ensures the safety of all members.
• Assess a myriad of options for care including the use of benefits and community resources to develop and date the service plan.
• Guide and educate members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face to face visits in the community as needed.
• Monitor, evaluate, and record member’s progress according to measurable goals described in the member's service plan.
• Act as a liaison and member advocate between the member/family, physician, and facilities/agencies.
• Remind members, as needed, of upcoming appointments and/or missed appointments.
• Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Request consultation and diagnostic reports from network specialists.
• Report critical incidents and information regarding the quality of care issues.
• Prepare and maintain all required records, reports, paperwork, and member’s diagnostic records, maintaining confidentiality of members at all times.
• Develop and implement modifications to member’s service plan based on clinical experience and knowledge and in response to changes in member’s status, as requested and no less than once every three months.
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, member’s family/caregivers, with staff, and the treatment team; produce high quality documentation that enables the member to receive the best treatment possible.
• Maintain accurate records of all case management activities in mMR.
• Accurately complete all case notes in a professional, timely manner.

What will make you successful:

• Bachelors degree in psychology, social work, or another applicable behavioral health discipline from an accredited college or university is required.
• Two (2) or more years of related experience.
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, and social issues.
• Experience working with families of adolescents and young adults is required.
• Experience working with at-risk adolescents and young adults is preferred
• Crisis Intervention Training / Crisis Training

Come be part of the solution!