Job Title: Network or Infrastructure engineer or Administrator

Location: Phoenix AZ ( Hybrid)

Direct Client

Knowlratingedge and experience with monitoring and alarming processes and technology

o Experience ope with cloud service platforms

o Ability to stand up a new cloud environment

o Determine system interactions and dependencies with other applications and components within the Voice Services product

o On-call support as needed based on rotation and severity of issues

o Route defects to appropriate internal/external squads for defect remediation

o Responsible for managing AA problem management policies

o Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm

o Define monitoring types and thresholds to implement

o Knowledge of SSL Certs

o General Networking knowledge

o Document and maintain playbook for obtaining Mean Time to Repair (MTTR)

o Participate in weekly calls to understand changes being implemented to the systems

o Call Center platform experience

o Experience of forecasting and capacity planning of system and network resources

o Experience with cost efficient provisioning of resources

Preferred Qualifications- Education & Prior Job Experience

o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.

o 5 years of IT Engineering and/or Operations experience with increasing levels of responsibility

o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers

o 1-3 years of knowledge with Linux environments

o Working knowledge of databases: Oracle, SQL, etc.

o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)

o Knowledge of Web Servers (Nginx, Apache, etc.)

o Ability to work effectively in a fast-paced changing environment

o Ability to multi-task and prioritize

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.