Job Title: Sr Client Transition and migration support.
Duration: 12 Months (Contract)
Orlando, FL/Atlanta, GA/Charlotte, NC Orlando Preferred
Remote (Unless otherwise asked to be in office for specific training or meetings)
Job Description: Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

• Client Transition and migration support.

Bachelor Degree: (Required, Preferred or Not Required)

• Preferred.

Role Responsibilities: (what they will be doing) Essential Duties and Responsibilities:

• Provides technical and product support of systems and procedures within Treasury Solutions.
• Provides client outreach and support for various migrations or changes impacting client use of Treasury products.
• Supports testing of new or enhanced applications and client testing of application upgrades/changes.
• Ability to diagnose and resolve more complex user issues and provide user training.
• Documents system issues and resolutions and escalates to team lead/manager when necessary.
• Adheres to and follows all applicable policies and procedures.
• Proactively escalates issues and risks to leadership's attention.
• Responsible for general support and delivery of low to moderate level complexity.
• Client Transitions Management Team initiatives and projects.

Must Have Skills/Prior Experiences: Required Qualifications:

• Undergraduate degree in related field or equivalent work experience.
• 6 years of customer service experience handling in-person level conversations.
• 5 years of technical support experience.
• Strong organizational and communication skills - both written and verbal.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• 1:1 level support experience working directly with Clients (PLEASE NOTE: If online/ticketing system only experience - do not submit).
• High proficiency in multi-tasking and flexibility - able to be moved from project to project and get up to speed quickly.

PlNice to Have Skills/Prior Experiences :

• Bachelor s Degree in Business, Finance, Technology or Accounting.
• Experience in banking, financial services, treasury and/or cash management.

Experience in ACH, Wire, SWIFT and Lockbox banking applications

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.