Client Care Coordinator

Mindful Health is a fast-growing company with the goal of providing an intentionally different approach to mental health and well-being. Mindful Health is a combination of Bricks and Mortar locations and virtual service offerings across the state of Texas to create a high-end client experience. We currently have locations in the following locations: Rockwall, Greenville, Heath, San Antonio, and now Georgetown! Mindful Health creates an atmosphere that supports and values our clients and team members. Our commitment is to cultivate a place that provides intentional and exceptional care for our clients and a warm and nurturing environment for our team so we can make a lasting impact in our communities. We believe that health encompasses the whole person, mind, and body, and our clinical programming is built around this belief. We work to empower clients to live fuller and healthier lives. We maintain these same beliefs in developing and supporting our Mindful Health team. We seek enthusiastic individuals passionate about helping clients and value working in a team environment. Please visit our website for more information about our services and team at www.mindful.health.

Position Summary:

The Client Care Coordinator works within Mindful Health to bridge communication among medical providers, outside professionals, and in-house behavioral health providers. They keepclients engaged in their care; provide same-day care for clients in need who originally come in for behavioral health appointments by reviewing skills, care plans, and/or connecting to resources.The Client Care Coordinatoris responsible forguiding clients through their Mindful Health treatment journey, by providing support, education, and assistingclients with questions or concerns. 

Duties/Responsibilities:

• Receives “warm hand-offs” ofclients with identifiedbehavioral health needs after completing a clinical intake assessment. Reviews recommended careplans, educates clients on treatment options, and connects to additional Mindful Health resources as appropriate.

• Explain recommended level of care to client and provide information regarding cost, time, and commitment.

• Acts as liaison between client and identified Mindful Health treatment team to problem solve any identified treatment barriers.

• Act as point of contact for communicating with referral sources and providing information as requested. 

• Provide excellent customer serviceby employing active listening techniques, displaying empathy and courtesy, and demonstrating effective communication through proper tone, pace, volume, grammar, and pronunciation.

• Demonstrate sensitivity to individual client situations and show proactive behavior in addressing customer needs.

• Manage client interactions to ensure client inquiries are handled completely and efficiently.

• Escalate transactions when defined by protocols.

• Demonstrate compliance with Mindful Health policies, including those relating to HIPAA compliance.

• Perform other duties as assigned.

Required Skills/Abilities:

• Strong attention to detail and accuracy.

• Strong organizational skills and the ability to manage competing priorities andmeet deadlines.