We are seeking a highly organized and detail-oriented individual to join our Business Development team as a Patient Access Coordinator!

As the Patient Access Coordinator, you will play a crucial role in ensuring efficient and effective lead management, patient registration, and scheduling processes. This role serves as a primary point of contact for individuals inquiring about services, demonstrating empathy, professionalism, and a patient-centered approach; nurturing potential patients through the process from initial inquiry to the scheduling of appointments, providing a seamless and supportive experience for individuals seeking care at our facility.

The ideal candidate fits within our core values - showing compassion, treating others with dignity and respect, meeting people where they are - and has excellent communication and interpersonal skills, strong attention to detail, and the ability to work in a fast-paced healthcare environment.

Responsibilities:

• Nurture leads through personalized communication, addressing questions and concerns, and providing information about our services and care options; providing external referrals as necessary.
• Promptly manage and follow up on direct referrals via fax, phone calls, and email, website submissions, and other online platforms, with the goal of converting inquiries into scheduled appointments.
• Maintain detailed records of interactions and status updates in an EHR or CRM system.
• Coordinate closely with clinical and administrative staff to ensure potential patients are matched with the appropriate services and providers.
• Collaborate with various departments to improve patient access, reduce wait times, and enhance the overall patient experience.

Requirements:

• High school diploma required; associate or bachelor’s degree in a related field preferred
• Previous experience as a receptionist, medical administrative support, marketing and sales support or similar role preferred
• Strong administrative skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems
• Familiarity with electronic medical record systems, such as eClinicalWorks or similar platforms
• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, families, and healthcare professionals
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of medical scheduling systems and phone systems
• Attention to detail and accuracy in data entry and record keeping
• Ability to maintain confidentiality of sensitive patient information

Why Join Us?

Life Skills Village offers a vibrant and supportive work environment, opportunities for professional growth, and the chance to make a significant impact in the Mental Health and Rehabilitation community. We value diversity and are committed to creating an inclusive workplace for all employees.

Life Skills Village, a Division of Mind Health Group, is a multidisciplinary rehabilitation facility, specializing in the emotional, behavioral, and cognitive treatment of individuals - adults, children, and adolescents - who have persistent psychiatric and mental health conditions, traumatic brain injuries or other catastrophic injuries, organic neurological issues, chronic pain, chronic medical conditions, among other complaints. Our treatment program includes occupational and physical therapy, psychotherapy, cognitive rehabilitation, speech-language pathology, and vocational rehabilitation to aid in our clients progressing towards their highest level of functioning and overall improved quality of life and independence.

Job Type: Full-time

Pay: $18.67 - $19.80 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Bereavement leave
• Continuing education credits
• Disability insurance
• Health insurance
• Health savings account
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Pediatrics
• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person