***Shift Available Sun-Tues 7pm-7am***

The Patient Navigator provides case management and care coordination as part of a multidisciplinary clinical team; Navigator, Nurse, Behavioral Health Medical Professional (BHMP), Patient Advocate and Patient Care Coordinators. The Patient Navigator will be responsible for coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning.

• Monitors daily activities and coordinates care with crisis center and outpatient staff
• Will communicate with the clinical team to ensure client’s goals and objectives are clear
• Coordinates with family members and team on service delivery methods and options
• Coordinates staffing with other team members
• Coordinates with clinical team regarding client appointments
• Provides recommendations to identify how to assist patient with any social determinant needs identified
• Works with member and family to educate on needed services as well as advocate for additional services identified
• Performs case management duties as defined in each member’s individualized treatment plan
• Completes all needed documentation for behavioral services provided
• Other duties as assigned
• Will attend supervision sessions as required.
• Will complete all other required trainings as assigned.
• Depending on setting, may also:
  • Float among various clinical services, where qualified and competent

• Reporting Structure: This position reports to the Lead Patient Navigator.
• Supervisory Functions: No.

Minimum Qualifications:

• High School Diploma or equivalent and 4 years of behavioral health experience
• Associate degree in Psychology or related field and 1 year of behavioral health experience
• Bachelor’s Degree in Psychology or related field
• Level 1 Fingerprint Clearance Card, or ability to obtain upon hire

Preferred Qualifications:

• Master’s Degree in social work or counseling
• Associate license of LAC, LMSW, or equivalent with the state of Arizona

Physical Demands

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Occasionally required to use hands
• Continually required to talk or hear
• Occasionally required to lift/push light weights (less than 25 pounds).
• Specific vision abilities required for this job include: close vision, distance vision, peripheral, depth, and ability to adjust or focus.

• Interpersonal Skills – Able to keep emotions under control and navigate situations with composure; able to clearly articulate complex ideas to others; demonstrates excellent work ethic and integrity to see assignments through to the end; capable worker who inspires others and can take charge when work needs to be finished; maintains a positive attitude that helps others keep stress levels down and generates a feeling of optimism in the workplace; and able to accept constructive criticism.

• Integrity – Communicates accurate, factual information openly; able to exercise a broad understanding of situations, giving the benefit of the doubt to others and a change to articulate concerns or interest; cares about outcomes, willing to go to considerable effort in order to make a valuable difference; demonstrates responsibility through the use of care and foresight in carrying out a task; and understands what is needed and provides effective solutions to remedy the situation by responding promptly to requests and accommodating accordingly.
• Professionalism – Demonstrates a desire to build and maintain a reputation as a professional—to learn the ropes, to follow advice of a trusted mentor and to seek training and development for personal growth; conveys confidence in their organization role and self; acts responsibly and fair in all work activities; acts within a developed personal code of ethics that includes legal, ethical and honest intent; follows all company policies and procedures; and shows poise and calm to workers during tough situations and when making high-pressure decisions.
• Initiative- takes charge, shows a willingness to get things done and take responsibility; readiness to embark on bold new adventures, implements a new strategy or plan to solve a problem or improve a situation.
• Dependability & Reliability – inspires full confidence from co-workers and leadership that one will get the support or assistance required; will complete tasks in a complete and appropriate manner, competently and consistently; attends shifts as scheduled and avoids calling-out whenever possible.
• Willingness to Learn – Exhibits a desire, wish and readiness to acquire new knowledge and develop; demonstrates by embracing emerging technology, is eager to be more qualified and keep up with modern trends.
• Resilience – Cultivates a belief in the ability to cope with any problem or issue; promotes a sense of community, support and connectedness in the workplace; seek reward and empowerment through being helpful to others; cultivate positive emotions and an attitude of survivorship that activates strength to get through hardship, promote learning through challenging experiences.

• Typical medical office environment
• This role routinely uses standard office equipment such as computers, phones, and photocopiers
• Travel to company and each clinic location as may be necessary