Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow's breakthroughs today. Fromindustry-leading molecules to sustainable innovations, Milliken creates products thatenhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at and on , , and .

POSITION TITLE

Director of Operations, Milliken Turnkey Services, Floor Covering

POSITION OVERVIEW

The Director of Operations, Milliken Services, is responsible for overseeing the Milliken Services team, which includes Project Managers, Sales Support, and Turnkey Coordinators. This position involves a combination of strategic leadership, operational management, and collaboration with various teams to ensure the success of Milliken Services. Located in Spartanburg, SC, this role reports to the Vice President Americas.

JOB RESPONSIBILITIES

• Daily Management and Strategic Leadership:
  • Oversee the daily operations of the Milliken Services Team.
  • Provide strategic leadership for Project Managers, Sales Support, and Turnkey Coordinators.
  • Recruit, develop, and manage the performance of all direct reports within the team.
  • Set goals and key performance indicators (KPIs) for direct reports aligned with department, division, and company goals.
  • Implement and manage safety processes for the Milliken Services Team.
  • Actively participate in overall Milliken safety processes
  • Foster collaborative and positive relationships with other departments.
  • Convert separate Project Management, Sales Support, and Turnkey groups into one cohesive team supporting the Commercial Americas business.
• Project Manager Responsibilities:
  • Estimate quantities/materials needed.
  • Prepare quotes for customers and/or sales.
  • Manage projects through all phases of installation.
  • Work with relevant Milliken departments for sales order processing, PO issuance to subcontractors, shipping coordination, installation scheduling, vendor payment, and customer invoicing.
  • Requests and manages project/property diagrams.
  • Handle soft and hard surface flooring materials.
  • Provide partial turnkey and vertical turnkey services.
• Sales Support Responsibilities:
  • Assist in acquiring information for visualization and estimating take-offs.
  • Assist with quoting for complex projects.
  • Ensure excellent service levels and customer relationships.
  • Act as a customer advocate within the Milliken Operations Team.
• Communication and Travel:
  • Ensure regular and clear communication with stakeholders.
  • Travel to job sites and attend trade shows as needed.
• Additional Responsibilities:
  • Recruit and manage installers or contractors in the North American market.
  • Establish KPIs for vendors.
  • Conduct performance reviews.
  • Identify growth opportunities aligned with business goals.
  • Participate in growth projects initiated by the business.
  • Contribute as a value-driven leader to the Operations Team.
  • Purchasing of services from contractors that provide installation services for soft and hard LVT flooring and approval of contractor invoices

QUALIFICATIONS - REQUIRED

• Minimum 10 years of successful managerial experience in Project Management and Turnkey Services
• Minimum 10 years of installation labor negotiation
• Experience with SAP or ERP is preferred

The successful candidate will have strengths in the following:

• P&L ownership
• Strong negotiation and communication skills

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.