REIMBURSEMENT RESOURCE TEAM LEAD

FULL TIME (MONDAY-FRIDAY 8AM-5PM)

2675 WINKLER AVE, FORT MYERS, FL

Millennium Physician Group is seeking to hire a full-time/Reimbursement Resource Team Leader to join our Business Services Team in the Fort Myers, FL, area. We are looking for a new team member who is -positive, energetic, able to multi-task, and supports our top initiative of ensuring an excellent patient experience!

The Reimbursement Resource Team Leader demonstrates superior communication skills and critical thinking to support problem resolution. S/he is responsible for knowing HIPAA and all MPG and insurance carrier policies and be able to train new staff or update current staff. S/he has the ability to coordinate resolution of claim issues, payer contract to reimbursement reviews, or patient accounts to include payment plans, demographics, money collection, discussion of billing concerns, and financial hardship potential applicants. S/he handles and assists with patient complaint resolution. S/he has a background in physician billing and thorough knowledge of MPG systems. S/he is required to maintain regular communication with the manager to ensure goals and deadlines are met. Additional duties as required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support Reimbursement Resource Representatives in a positive manner with an emphasis on providing excellent customer service to everyone.
• Ability to perform all competencies of a Reimbursement Resource Representative.
• Displays excellent phone and listening skills and demonstrates the ability to resolve escalated issues, payer, or patient disputes.
• Communicates to Manager/Supervisor any patterns identified or in variance with standard established workflow processes.
• Understands and makes suggestions to improve functionality and outcomes through workflow optimization and/or phone system functionality
• Ability to provide customer support while simultaneously ensuring appropriate reimbursement is received based upon established contracts and the resolution of claims or outstanding patient balances via payment collection.
• Demonstrates knowledge of both Practice Management and EMR systems as they apply to daily responsibilities.
• Conducts monthly performance reviews with employees as well as productivity and/or call quality data through established reporting metrics.
• Actively participates in team meetings and educational opportunities as well as pro-actively makes recommendations to management on educational needs or tools to allow teams to maximize their knowledge and productivity.
• Conducts themselves in accordance with MPG Policies and Procedures including the Code of Conduct and as a role model to their team members.
• Conducts themselves in accordance with MPG Policies and Procedures including the Code of Conduct.

This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Required Knowledge and Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Experience working in the health care and insurance industry and thorough knowledge of insurance carrier billing and reimbursement, CPT, modifiers, and fee schedule differences required.

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice