```Duties```
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Perform machine inspections and write detailed service estimates
- Communicate with mechanics and technicians to ensure accurate diagnosis and repair recommendations
- Explain repair options and costs to customers in a clear and understandable manner
- Upsell additional services or maintenance packages as appropriate
- Schedule appointments and manage the service department's workflow
- Maintain accurate records of customer interactions, repairs, and services performed

```Skills```
- Strong knowledge of machine estimating and repair processes
- Familiarity with various machine makes and models
- Excellent communication skills, both verbal and written
- Ability to explain technical concepts to non-technical customers
- Sales skills for upselling additional services or maintenance packages
- Strong organizational skills to manage appointments and workflow effectively

Please note that this job description is not exhaustive and may be subject to change. The job holder may be required to undertake additional duties as deemed necessary by the company.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Work Location: In person