Job Summary:
Mile High Harley-Davidson of Parker is seeking a motivated and customer service-oriented individual to join our team as a Service Expediter. As a Service Expediter, you will play a crucial role in ensuring excellent customer service by keeping track of all service orders, coordinating with service technicians and customers, and ensuring a smooth and efficient service process. This is a full-time, hourly position in the auto industry located in Parker, Colorado.
Compensation & Benefits:
The Service Expediter position offers a competitive hourly wage of $17 to $20 per hour, paid biweekly. In addition, employees are eligible for our comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts on Harley-Davidson merchandise.
Responsibilities:
- Receive and review all service orders, ensuring that all required information is complete and accurate
- Coordinate with service technicians to prioritize and schedule repairs and maintenance tasks
- Keep track of all ongoing service orders and provide regular updates to customers
- Act as a liaison between customers and service technicians, addressing any questions or concerns
- Accurately record all service orders and billing information in the dealership's system
- Coordinate with the parts department to order and receive necessary parts for service orders
- Maintain a clean and organized service area and ensure all tools and equipment are in proper working condition
- Greet and assist customers in a friendly and professional manner, providing them with an exceptional service experience
- Adhere to all dealership and industry safety regulations and protocols
Requirements:
- High school diploma or equivalent
- 1-2 years of experience in a customer service role, preferably in the auto industry
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to multitask and work in a fast-paced environment
- Knowledge of Harley-Davidson motorcycles and their components is preferred but not required
- Must be able to work flexible hours, including weekends and holidays
EEOC Statement:
Mile High Harley-Davidson of Parker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.