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Kopp Billing Agency, Inc
Syracuse, NY | Full Time
$38k-47k (estimate)
4 Months Ago
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Customer Service Team Member
$38k-47k (estimate)
Full Time 4 Months Ago
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Kopp Billing Agency, Inc is Hiring a Customer Service Team Member Near Syracuse, NY

The Customer Service Representative operates with empathy and understanding while providing patients with a positive experience over the phone. Whether it's processing payments over the phone, assisting patients with billing questions or providing guidance on financial assistance, our Customer Service Representatives understand that client and patient satisfaction is at the core of Kopp's success.

Responsibilities:

  • Provides patients with a positive and engaging experience.
  • Works with patients to provide suitable payment arrangements.
  • Obtains insurance information from patients.
  • Meets or exceeds productivity expectations.
  • Ability to work independently and as a member of a team.
  • Work within a team environment to accomplish daily, weekly, & monthly tasks.

Qualifications:

  • High school diploma or GED
  • Ability to communicate with patients effectively and compassionately.
  • Demonstrated experience learning new technologies
  • Solution-oriented approach to problem-solving
  • Ability to work in a fast-paced environment.

About Kopp:

For more than 55 years, Kopp has helped hundreds of companies improve their bottom line through sound management of billing and collections. Our staff is diverse, experienced and truly our biggest asset. Our management team has more than 350 combined years of billing and collections experience. Almost half of our staff members have been with Kopp for five years or longer. Our entire Kopp team is committed to our mission. Our mission is to provide our services to our clients with excellence, integrity, and respect so our clients can focus on their true mission.

If you are interested in joining our team of professional, hard-working individuals, please apply online at www.koppjobapp.com

Job Types: Part-time, Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Syracuse, NY 13202: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$38k-47k (estimate)

POST DATE

01/25/2024

EXPIRATION DATE

06/14/2024

WEBSITE

koppbilling.com

HEADQUARTERS

Syracuse, NY

SIZE

<25

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The following is the career advancement route for Customer Service Team Member positions, which can be used as a reference in future career path planning. As a Customer Service Team Member, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Member. You can explore the career advancement for a Customer Service Team Member below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Member for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Team Member job description and responsibilities

Collecting and analyzing customer feedback can also be a part of their customer service job tasks.

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Agents may also personally follow up with customers to find out how the solution worked for them.

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Demonstrate sound knowledge of the product/service and suggest a solution to the customer right away.

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They will access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.

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Customer service members do financial management of customer services, troubleshooting, processing orders, upgrades, complaints handling and escalation.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Team Member jobs

A great customer service member knows how to relate to anybody, but they’re especially good with frustrated people.

03/10/2022: Mcallen, TX

Responding to questions with positive language can greatly affect how the customer hears the response.

02/18/2022: Evansville, IN

Customer service experience goes beyond call centers and emails.

03/29/2022: Springfield, OH

Seek out unique touch points to build positive customer experiences.

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Customer service reps need to equip themselves with the necessary knowledge and skills they need to connect with and help customers.

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Step 3: View the best colleges and universities for Customer Service Team Member.

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