Overview

Eligible for remote work options after satisfactory completion of 180-days onsite in Iowa City, IA.

If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

Is responsible for proactive retail support/services/sales activities of telephone customer service by providing a one-stop shop approach. Provides effective, efficient and consistent service, which enhances the profitability of the bank's services to all customers. Assumes the responsibility of assisting customers with problems and/or inquiries regarding various accounts, electronic banking services, fraud and the sale of various retail products. Performs other related operational tasks associated with the department. Interacts with all MidWestOne Bank offices and departments in order to service the customer and exceed their expectations.

Responsibilities

• Properly identifies customers over the telephone and answers questions, researches problems and performs various operational duties concerning:
  • Deposit accounts
  • Transaction information
  • Electronic banking assistance, including online banking, mobile banking, and Bill Pay log-in troubleshooting.
  • Fraud – electronic, ACH or paper
  • Account transfers
  • Debit card questions
  • Wire transfers
  • Stop payments
  • Other items as needed
• Promotes a “one-stop-shop” approach to assist internal and external customers with their needs.
• Handles customer service complaints or situations through effective problem solving techniques.
• Promotes quality customer service to both internal and external customers and promotes teamwork among other bank departments and offices through the use of referrals and support services.
• Processes mail requests from customers such as change of address requests or other miscellaneous requests.
• Responsible for online customer channels, including Secure Contact message and instant chat services.
• Responsible for reviewing mobile deposits.
• Forwards faxes that come into the bank’s main fax line to the proper individual.
• Responds to messages left in the bank’s main voice mailbox.
• Accepts and processes garnishments and levies served by law enforcement officials.
• Processes returned mail.
• Monitors invoices for Deluxe check orders.
• Prepares certified letters.
• Performs general word processing duties associated with customer correspondence and operational duties.
• Employees are responsible for knowledge and application of banking laws, rules, regulations, prescribed practices, and ethical standards that are applicable to their position.

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, equity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!