The Medical Assistant in the Comprehensive Care Clinic is primarily responsible for providing patients with the best medical care, preventative medicine and health maintenance, while providing exceptional customer service at all times. This position reports to the Practice Manager. 

Essential Duties and Responsibilities

• Greet/escort patient to exam room and escort exiting patients.
• Record changes in patients’ medical history and update vital signs. 
• Preparing patients for examinations. Assisting physician during examinations, (WWE, Physicals, Breast exams, Biopsy, Colposcopy).
• Collect and prepare laboratory specimens, blood draws, electrocardiograms, administer injections, dispose of contaminated supplies.
• May be assigned at times to assist Provider with assessing patients at outside COVID clinic.
• Authorize medication refills, triage.
• Sanitation of exams rooms in-between patients.
• Call patients regarding test results.
• Obtain test results (labs, X-rays, MRI, CT, hospital discharger records).
• Ensure incoming phone messages/mail/faxes get to the appropriate physician.
• Order equipment, supplies and other items as needed. 

Supervisory Responsibilities 

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or General Education Degree (GED). Must have 2-4 years of experience as a Medical Assistant or a Medical Assistant Certification. Must have the ability to take vitals, answer phones, interact with patients regarding their medical issues, schedule appointments, backfill cancellations, insurance authorization as appropriate and support the requirements of various providers. Must be knowledgeable in HIPAA. Experience in wound care / dressings required. Ability to be organized, multi-task and have basic understanding of prioritizing patient emergencies. Knowledge of business office practices, procedures, and equipment required. Bilingual Spanish speaking skills are preferred.

Computer Skills

General computer literacy necessary, with proficiency in Microsoft Office required. Knowledge and proficiency with Epic highly desired. 

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual Spanish speaking skills are preferred. 

Reasoning Ability  

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee is frequently required to stand, sit, walk; reach with hands and arms; use hands to finger, handle, or feel; talk, hear, taste and smell. The employee must regularly lift up to 25 pounds. Specific vision abilities required by this job include close, distance, color, peripheral or depth vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.