The Assistant Manager of Patient Accounts is responsible for the revenue cycle for the Multispecialty clinics. This position oversees the Patient Account Representatives. This position reports to the Manager of Patient Accounts.

Essential Responsibilities

• Organize, direct, coordinate, assign work assignments, and assist Patient Account Representatives in daily activities including patient scheduling, registration, cashiering, insurance verification, prior authorizations, managing patient panels
• Hire, train, manage and evaluate patient account staff members
• Coordinate proper staff coverage for clinics
• Monitor practice management task queues, phone queues, and other daily duties assigned to Patient Account Representatives to ensure high quality work is performed in a timely manner
• Work in conjunction with Manager of Patient accounts on quality control program to ensure accuracy, timeliness, productivity, and service quality
• Maintain records and/or files for assigned area. Ensure appropriate documentation is timely and accurately entered into departmental application
• Function as leader, resource and mentor, ensuring patient care and department operations are efficient, accurate, and uninterrupted.
• Serves as liaison to clinical departments including assurance of efficient operations to meet customer needs for both internal customers (physicians, staff, and management) and external customers (patients, families, and surrounding community).
• Support change and participate in development, interpretation, implementation and evaluation of process improvement as well as changes directed by regulatory agencies. Work with staff to make necessary changes
• Coordinate and participate in special projects as assigned
• Participate as a member on various clinic committees
• Ensure that federal and state collection/follow-up requirements and regulations are achieved
• Answer patient questions, inquires and concerns regarding their accounts
• Assist patients applying to the MWU hardship program and assist in managing the program for various clinics
• Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Midwestern an excellent service experience by consistently demonstrating core and leader behaviors at all times.
• Other duties may be assigned

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED required. Associate degree preferred. A minimum of 5-7 years of clinic finance experience. 1-2 years of supervisory or lead experience preferred. Strong analytical and problem-solving skills. Excellent verbal and written communication skills are a must. Must be able to work independently and multi-task working on several projects at once. Knowledge of Federal and State guidelines, managed care contracting, payer filing and appeal limits, and credit and collection policies is also required.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook). Experience with Medical Practice Management systems, EHR, payer websites, clearinghouses.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk, hear, stand, walk, reach with hands and arms, use hands to handle and feel. The employee must occasionally lift and /or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.