Want to support a worthy cause?

Have a gift for case management and empowering clients?

Looking for a position to use your case management skills

to make an impact?

Midwest Shelter for Homeless Veterans

is looking for a

Supportive Services for Veteran Families (SSVF) Case Manager

WHO WE ARE

Compassionate. Responsible. Dedicated. A place to serve and grow together as a team. Our “can-do” attitude is core. Optimism and responsibility are infused in all we do to help our clients obtain goals they may have never thought possible – becoming self-sufficient. We offer caring, comprehensive support in this positive, structured military-type culture.

Midwest Shelter for Homeless Veterans, Inc. is a non-profit agency that serves over 500 homeless and at-risk veterans and their families annually. We provide them with housing, supportive services, and community outreach to achieve self-independence. Founded in 2007, by a Vietnam War veteran and a Gulf War veteran, MSHV operates on a vision to end veteran homelessness so that no person who has defended our homes goes without a home.

THE OPPORTUNITY

We are looking to fill a critical role as a Supportive Services for Veteran Families (SSVF) Case Manager for our Wheaton, IL location. This compassionate leader, reporting to the SSVF Program Manager, is responsible for case management services offered to clients in the SSVF Program per SSVF Grant standards and requirements. Working closely with the SSVF Program Manager and team, this will be accomplished by the position's responsibility to lead & develop support for the following areas: individualized case planning, housing stability, linkage and coordination for mainstream and VA-specific benefits, and diligence to adhering to the SSVF Program Guide.

WHAT YOU’LL BE DOING

• SSVF Client Services. Conduct screening and assessment for literally homeless veterans and their families.
• Conduct regular outreach to emergency shelters, Veterans Assistance Commissions, VSOs, VA Medical Centers, etc. to identify and engage literally homeless veterans.
• Provide assessment, outreach, case planning, housing advocacy, eligibility-determination, tenant education, and case management/housing stabilization services to families accepted into the SSVF Program.
• Assists clients with obtaining mainstream and veteran specific benefits.
• Must be able to accurately enter client data and information into an established HMIS system.
• Works with MSHV SSVF team as needed to cultivate relationships with current and potential landlords as required to maximize units available to families.
• Provides aftercare services as needed to families who have become stabilized in housing and exited the program.
• Represent MSHV to local, state, and national organizations as assigned.
• Network, when appropriate, with the community at large, depending on client needs. Advocate for clients and make appropriate professional contacts.
• Work towards empowering clients to be productive members of the community; focusing on their unique skills.
• Understand the full range of MSHV’s services and demonstrate the ability to assess client(s) needs to access services as appropriate.
• Demonstrate ability to effectively manage multiple tasks at the same time due to the often urgent needs of clients served and the multi-tasking nature of the job.
• Respond to emergencies with immediacy using appropriate crisis intervention techniques.
• Prepare and maintain accurate confidential case records, paperwork, and fiscal recording as required.
• Participate in Continuums of Care as assigned.

Case management is key. We need someone who diligently manages individualized case planning and case conferencing, ensuring housing stability, and linkage and coordination for mainstream and VA specific benefits. This means someone who can initiate adherence to the SSVF Program Guide and seek cohesion among the SSVF team supports. This person needs to be action oriented. That means actively seeking early completion of deadlines, creatively developing solutions, and being responsive to team needs. Being organized with excellent follow through is essential to oversee client needs. We are looking for those with a “can-do” attitude and who are persistent in meeting our SSVF program goals to support a valuable group – our Veterans.

WHAT YOU WILL BRING

ESSENTIAL:

• Master’s Degree in Social Work or related Human Services field (equivalent work experience may be considered), and at least 1-years’ experience working in the “field.”
• Skilled in formulating creative strategies.
• Exceptional communication and problem solving skills; adept at taking initiative to seek out resources and solutions.
• Ability to instill confidence and inspire commitment to the goals of the organization.
• Excellent relationship building skills, strong organization, and follow up skills.
• Strong interpersonal skills, including ability to communicate effectively and professionally with staff and community partners and to build productive relationships.
• High degree of initiative and ability to motivate and engage the community.
• Must be able to successfully manage multiple priorities.
• Demonstrated ability to work with high degree of autonomy and accountability and to be a team player.
• Skilled in Microsoft Office (Excel, Word, Outlook, and PowerPoint) is essential.

DESIRED:

• Veteran status a plus
• Previous experience in working with homeless individuals and families, particularly chronic a plus.
• At least one year of working in a program serving veterans is preferred.
• Housing First/Harm Reduction approach experience.

WHAT WE WILL BRING

During your interview process, you will learn much more about us and what we offer. Here’s a few highlights:

• The ability to directly support an important cause - our Veterans who have served us and our Country
• A united, optimistic team working together in a respectful culture to serve our mission
• Competitive pay and benefits. (Our philosophy is to be an employer of choice)

Midwest Shelter for Homeless Veterans embraces diversity and equal opportunity. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Wheaton, IL