Description

The Body Shop Department is an integral part of this Company’s success. The Body Shop Advisor is responsible for working closely with customers and insurance adjusters to see that repairs are completed in a timely manner. They will prepare estimates, schedule repairs, monitor repair orders, and provide excellent customer service.

Essential Duties and Responsibilities:

• Prepare wreck estimates and review with customer and insurance adjuster
• Help identify additional problems that need to be repaired while doing an inspection with the customer
• Advise customers about necessary service for routine maintenance
• Open repair order showing time, cost, and labor estimates and get approval to do the repairs
• Write a brief description of the problem on the repair order
• Schedule service work to be done and assign to body shop technicians
• Contact customer and insurance adjuster about additional problems found, recommend corrective procedure, and get approval for the repair
• Review and close repair orders
• Explain the work performed and the charges to the customer
• Handle customer complaints
• Work with the sales department to get new and used trucks ready for delivery
• Answer the body shop phone

Qualifications

Personal Requirements:

• Be able to analyze complex business problems and initiate multifaceted solutions
• Be able to read and understand information and ideas presented in writing
• Be able to listen to and understand information and ideas presented through spoken words and sentences
• Be able to communicate information and ideas in writing or verbally so others will understand
• Be able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Be able to perform basic math calculations
• Be able to interact well with managers and employees
• Be able to relate to customers in a positive and professional manner
• Must have a valid driver’s license and must meet insurability requirements
• Must have a mechanical aptitude

Physical Demands and Environment:

The physical demands and environmental characteristics described here are representative of those that must be met to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Daily operate a computer and other office machines, such as a calculator, copier, and printer
• Frequently work in all kinds of weather out of doors as needed
• Occasionally lift up to 50 pounds
• Daily work in moderate noise level
• Daily exposed to moving mechanical parts
• Daily sit, stand, walk, reach, handle, finger, and/or feel
• Occasionally stoop, crawl, kneel, climb, or balance
• Talk, hear, and see on a daily basis

Education/Training or Experience:

• High School graduate or GED
• Intermediate to advanced computer skills
• One year of related experience in heavy-duty truck repairs