Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for 2021, 2022 and 2023!
About Midwest BankCentre
Midwest BankCentre is a values-based bank that has been a mainstay of St. Louis community banking since 1906. Our purpose is to help regional communities thrive by creating the conditions to help Main Street, marginalized communities and multicultural markets live into their full potential. We work to empower people, enable business and energize neighborhoods through the strength of our financial services, including personalized consumer and business banking, business cash management, mortgage lending, home equity loans, financial planning and investments, insurance and digital banking.
We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.
A few more facts about Midwest BankCentre:

• We are ranked as one of the top employers in the region because of our commitment to our team members and the communities we serve.
• We rank among the St. Louis Region’s largest locally owned banks.
• We have 16 locations throughout Missouri and Illinois, including the City of St. Louis and St. Louis, St. Charles, Jefferson, and St. Clair Counties.
• We have state of the art online and mobile banking platforms that allow us to meet customers where they are to help them get to where they want to be.
• We foster a culture that supports your success and professional growth.

Objectives of this Role

• Oversee the daily operations of the BankCentre.
• Supervise Retail Team to ensure compliance and accuracy while providing excellent customer service
• Mentor Retail team in such a way as to encourage self-starters and accountability
• Assist in establishing key initiatives and develop tactics to achieve bank wide goals
• Make decision relating to Bank Policies and Procedures that minimize risk while ensuring customer satisfaction
• Model relationship building and provide positive reinforcement to branch staff
• Contribute to the branch’s overall growth and attainment of its deposit and loan goals
• Provide a work environment that is conducive to self- improvement, increased productivity, and growth

Essential Functions
1. Manage BankCentre and Employees

• Develop new sales tactics and ideas in order to achieve initiatives and goals in accordance with Bank strategic plan.
• Monitor and track weekly/monthly/annual goals for each team member.
• Conduct daily/weekly meetings to update team members with any new product/procedure information and to ensure that any concerns or issues have been addressed.
• Coach and develop team members for career path.
• Make recommendations for the development of processes and procedures.
• Assist BCL in the measurement and monitoring of income and expense in alignment with budget goals.
• Monitor and complete reports as necessary for effective management of team.

2. Develop business to meet BankCentre deposit and loan goals
3. Assist in overall effective operation of the BankCentre location

• Observe and prioritize daily work to ensure accuracy.
• Ensure team members understand and adhere to bank policies and procedures.
• Perform Audit & Compliance functions as necessary.
• Make recommendations on staffing needs.
• Perform Complete Banker and Service Associate Functions as needed.
• Resolution of customer inquiries and complaints
• Communicate with and respond to customers in person, by phone, mail, or email.
• Develop a comprehensive knowledge of company services, products, and operations.
• Research information needed to answer customers’ questions and concerns.
• Resolve difficulties with dissatisfied customers and make quick decisions about the legitimacy of complaints.

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Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.
Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Leadership Competencies

• Building Effective Teams
• Empowerment
• Create Vision and Alignment
• Reward and Recognize Employees.

Skills and Qualifications

• Associates degree in business preferred
• 3 years banking experience required
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, customer service, and time management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every listed qualification. Midwest BankCentre is recognized nationally for its Diversity, Equity, and Inclusion practices and embraces these practices as a competitive advantage.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!
AAP/EEO Statement
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.