Rialto Box Office Manager

Performance-Rialto-Stage
Atlanta Campus

These are exciting times at the Rialto. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

WHAT MAKES The Rialto A GREAT PLACE?

* A flexible work environment

* Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

* A knowledge-sharing organization that works collaboratively with diverse partners.

* Professional development opportunity and mentorship

* A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Oversees the daily operations and activities for the Box Office in the College of the Arts Rialto Center for the Performing Arts.

Manage and oversee Ticket Services: phone, window, fax, internet, subscription & group sales, and order processing; door sales; Rialto memberships, and donations.

Support front of house management and event team.

Manage and oversee concessions for live events.

Review and maintain policies and procedures.

Hire, train, supervise, schedule, motivate, evaluate and mentor Box Office staff.

Manage front line Customer Service, including internet inquiries, problem & complaint resolution.

Work with rental clients from their initial ticketing contact and contract through the box office settlement and evaluation.

Maintain accurate reporting and evaluation of ticket sales on computerized ticketing system.

Reconcile daily sales and prepare financial reports.

Assist with developing and managing Box Office revenue and expense budget.

Georgia State University Values

• COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.
• TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.
• STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Values Statement

• The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

• Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Minimum Hiring Qualifications:

Bachelor's degree and three years box office management experience; or a combination of education and experience.

Preferred Hiring Qualifications:

Thorough knowledge of box office operations and management. Current knowledge of ticketing software system. Knowledge of business and financial management practices. Ticketing experience in a university or performing arts environment. Strong communication and organizational skills with acute attention to detail. Must we willing to work day, nights, and weekends as demanded by being in a performing arts environment.

To be fully considered for this position all candidates must submit the following at the time of submission:

* A complete and accurate GSU application, Resume, Cover Letter (Recommended)

Final candidates must provide three professional references.

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