Description

GENERAL SUMMARY

The Medical Assistant Lead supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant Lead is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position collaborates/work with staff within their practice or other professional disciplines within the affiliated medical groups as needed to achieve effective and efficient patient care delivery and the desired patient outcomes.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

 The Medical Assistant Lead will perform various administrative and clinical duties under the direction of their assigned direct supervisor.

The Medical Assistant Lead will consistently confer with physicians, nursing, and other staff members to coordinate and schedule appointments of patients.

Takes a lead role in the training of new Medical Assistants.

•  Acts as the point person in the absence of the Office Manager. Assists with the supervision of work and performance of clinic staff.
• Greets and prepare patients.
• Measures and records vital signs.
• Records patient interview, history, and chief complaint.
• Provides patient education with regards to medications, management of diseases, home treatments and special diets.
• Prepares patients for examinations and performs routing screening tests.
• Assists physicians with exams.
• Performs phlebotomy collection of other lab specimens. Performs basic lab test.
• Performs EKG’s.
•  Assists with X-ray and physician therapy procedures.
• Prepares and administers medications with physician authorization.
• Change dressings, applies bandages, removes sutures and other first aid procedures.
• Uses CPR skills when necessary.
• Prepares accurate, legal, and ethical documentation at all times.
•  Opens office in the morning and closes in the afternoon.
•  Assist in maintaining patient logs for the following: Lab requests, CT scans and other treatment orders for the patients.
• Maintains prescription ledger when needed.
•  Ensures the back office has good flow, keeps rooms full and assists with room turnover.
•  Performs new patient thorough work-up (x-rays, vitals, new patient packet explanation).
•  Adds medical history on all new patients and update all established patients’ history in accurately.
•  Performs accurate and complete room set-up for physician.
•  Ensures that all patients medication is updated before physician visit.
•  Handles set-up for in office surgical procedures.
•  Ensures appropriate consent form is completed correctly avoiding the use of too many medical abbreviations within the consent forms
•  Scribe as assigned per physician office flow.
•  Prepares for seeing patients the following day, including patient confirmation for next day visit.
•  Completes patient medical record requests when necessary.
•  Assists in the orientation and training of new personnel.
•  Ensures proper hand off of responsibilities once their task is completed.
•  Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
•  Adherence to HR, & Corporate policies and procedures.
•  Ensures that all medical records are accurate and complete for all patients.
•  Ensures compliance of healthcare regulations, medical laws and high ethical standards.
•  Performs other position related duties as assigned.

KNOWLEDGE | SKILLS | ABILITIES

• Ability to perform well in stressful situations.
• Knowledge in healthcare systems operations such as EMR, Practice Management Solutions.
•  Ability to work independently and manage multiple deadlines.
•  Project Management.
• Vendor relations (for those MA’s that are required to order office and clinical supplies).
•  Database management.
•  Strong problem-solving skills.
•  Skill in using computer programs and applications including Microsoft Office.
•  Excellent verbal and written communication skills.
•  Delivers exceptional patient service throughout all interactions.
•  Excellent organizational skills and attention to detail.
•  Complies with HIPAA regulations for patient confidentiality.

Requirements

EDUCATION REQUIREMENTS

• Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements).

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

Medical Assistant Certification or Registration preferred.

EXPERIENCE REQUIREMENTS

•  One year of experience working within a physician’s office. Urology experience desired.
•  Previous lead experience preferred.