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The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional responsibilities include sponsorship, process designs, change management and continual improvement of the process(s) and reporting metrics. The Process Manager will champion, lead, and enforce established policies and ensure IT departments, subcontractors, vendors, and customers understand and follow all process policies and procedures. The IT Process Manager will support the tools and ESM (Enterprise Service Management) platform supporting all ITIL processes. This is a critical role in aligning IT Services with stakeholders such as Supply Chain, and Finance. This role will focus on improving the quality and consistency of the delivery of IT services across the health system and contribute to service strategy, design, operations, and measurement of the overall effectiveness of IT Shared Services.
SHIFT AND SCHEDULE
Full Time: 8:00 AM – 5:00 PM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
Full Time
Ambulatory Healthcare Services
$107k-131k (estimate)
02/03/2024
03/28/2025
midlandhealth.com
WAUWATOSA, WI
25 - 50
Private
MARK HOCHMUTH HOCHMUTH
<$5M
Ambulatory Healthcare Services
The job skills required for IT Process Manager include Leadership, Project Management, Planning, Computer Science, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Process Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Process Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Process Manager positions, which can be used as a reference in future career path planning. As an IT Process Manager, it can be promoted into senior positions as an Information Technology Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Process Manager. You can explore the career advancement for an IT Process Manager below and select your interested title to get hiring information.