Midland Mortgage, a division of MidFirst Bank, is one of the most successful residential home mortgage servicers in the country. We focus on quality and creating winning teams to execute on our mission to lead the mortgage servicing industry.

Do you have a drive for precision and desire to work independently or with a team to achieve a goal? The Mortgage Servicing Specialist role provides the challenge and opportunity to complete essential business tasks. Detail oriented individuals with the ability to multi-task are typically most successful. This role involves in office desk work with flexible schedule options between the hours of 7:00 a.m. – 6:00 p.m. Monday through Friday.

Responsibilities:

• Facilitate updates to various mortgage statements (Billing Statement, Escrow Statement, ARM Notice, etc.). Tasks include outlining verbiage and/or data mapping updates, communicating change requirements to vendor, reviewing updated statements to confirm accuracy.
• Complete monthly Adjustable Rate Mortgage (ARM) loan processing. Tasks include researching loan level information, resolving data discrepancies, reviewing control reports, and facilitating borrower letter processing.
• Complete monthly Special Loans acquisition reviews including, Due Diligence, Initial and Final Conversion testing, and Post Transfer tasks.
• Research department related escalated issues and effectively communicate with various levels of management to achieve issue resolution.
• Review borrower complaint data and analyze trends.
• Generate wires to return funds to borrowers upon request.
• Update loan data in mortgage servicing system upon request.
• Perform miscellaneous job-related duties as assigned.

Position Requirements

• At least 1 year of applicable experience in a role that requires research, data analysis and problem solving
• Strong analytical and problem solving skills
• Detail oriented
• Ability to work independently or in a team
• Ability to effectively multi-task and be comfortable working in a high energy, deadline-driven environment
• Strong organization and time management skills
• Professional written and verbal communication skills
• Customer service focused
• Competent to strong MS Excel and Access database skills