A Bank Operations Systems Admin is responsible for executing the critical technical tasks that are integral in the overall Bank Operations workflow. The incumbent will also provide a wide array of technical assistance with regards to 3rd party applications utilized in the support of paper check processing for Bank Operations and Retail locations.

Job Responsibilities:

System Administration:

• Monitor, analyze and resolve incidents for internal users.
• Escalate incidents to appropriate staff as necessary to ensure closure is completed in a timely fashion.
• Administrative and internal user support of 3rd party applications and respective hardware on a daily basis, including serving an on-call rotation for afterhours support.
• Administration of internal user access to 3rd party applications.
• Administration of internally developed processes.

Management:

• Data transfers between differing systems.
• Data updates in various systems.
• Data manipulation

Skills:

• Excellent troubleshooting abilities and analytical skills on both software and hardware.
• Previous system administration and support experience in a help desk support and troubleshooting role (strongly preferred).
• Ability to quickly learn technical systems including applications, networks, servers, databases and hardware.
• Experience with enterprise software systems, IT or process automation a plus.
• Excellent oral and written communication.
• Ability to work in a fast-paced, rapidly changing environment.
• Strong understanding of Bank Operations business processes preferred.