SPECIFIC DUTIES AND RESPONSIBILITIES

• Coordinates and implements department initiatives to meet broader admissions and enrollment goals.
• Assists with the day-to-day operations of the Customer Relations Management (CRM) software, including data management, communication strategies, system enhancements, and duplicate management.
• Manages the coordination and active participation in off- and on-campus admissions and recruitment events for high schools, businesses, community organizations, and other relevant stakeholders, including planning, registration, and payment processing.
• Assists in the development and implementation of all on- and off-campus recruitment events (i.e., Open House, Information sessions, College fairs).
• Maintains the recruitment calendar and prepares and delivers recruitment reports, analyzing data and trends to inform strategic decision-making and optimize recruitment efforts.
• Processes admissions decision letters for open admissions and selective programs.
• Supervises full-time and part-time administrative and support positions within the department, providing guidance, managing performance, and planning for professional development.
• Assists with implementing and coordinating daily enrollment funnel communication and outreach with student prospects and applicants to meet enrollment goals.
• Reviews applicant files for admissions.
• Provides prospective students with general program information, admissions, and enrollment instructions.
• Serves as a liaison to academic departments as determined by the Director to work closely with College personnel to communicate institutional programs, admissions requirements, and other essential information internal and external stakeholders
• Collaborates with staff to create and maintain department manuals, ensuring consistency and efficiency in operational procedures.
• Maintains inventory and purchases recruitment materials.
• Collaborates with the Director to hire and train staff in the Office of Admissions and Recruitment, fostering a team-oriented and student-focused work environment.
• Assists with budget management, including monitoring expenditures, forecasting needs, and allocating resources effectively.
• Performs other duties as assigned.

• Bachelor’s Degree;
• Five (5) years’ experience working in an Admissions and Recruitment Office/Enrollment Management;
• Supervisory experience;
• Excellent written, verbal, and interpersonal communication skills; and
• Flexibility to work evenings and weekends as needed for recruitment events.

• Master’s degree;
• Two (2) years’ supervisory experience; and
• Strong computer skills with knowledge of Microsoft Office, enterprise resource planning tools; experience with Colleague or Banner, Proficiency in Customer Relations Management (CRM) system such as Ellucian Recruit.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.