JOB PURPOSE:

Maintain and improve the capacity and integrity of Midco’s regional network.

KEY FUNCTIONS:

• Maintain, repair, and upgrade the capacity and integrity of the regional network; create and implement action plans to develop, troubleshoot, and improve the network.
• Maintain the Headend, fiber, and power supply of the network.
• Be able to read, communicate, and contribute to system designs and network plans.
• Be able to read, comprehend, and utilize cable system maps and plans.
• Oversee activities of service, maintenance, and construction impacting the network.
• Test and review system designs and configuration; coordinate efforts with team members.
• Ensure that technical specifications meet service, regulatory, and franchise standards.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Produce and maintain timely and accurate documentation.
• Maintain current, valid driver’s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position).
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Drive/maneuver vehicle and cable trailer in and around construction sites, parking lots, etc.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Mentor new hires as required.
• Demonstrate technical proficiency in several areas of the field.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Associate’s Degree in electronics, or SCTE BCT or BCE certification preferred.
• NCTI Installer, Installer Technician, Service Technician, System Technician, and Fiber Optics certifications preferred.
• Three to five years of experience in the telecommunications field.
• Working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations, general safety standards, and the entire telecommunications system configuration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• Must be able to distinguish between separate colors.
• The noise level in the work environment is moderate.
• May be required to work within limited confines, such as crawl spaces, as needed.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts. The Employee must be able to work in an outdoor environment year around in all weather conditions. The Employee is occasionally exposed to risk of electrical shock, radiation, and vibration.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.

• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.

• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs 
• And many more 

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.