Support clients of the MidAmerican systems, specifically rugged tablets and laptops used in field environment that utilize LAN, WiFi, and cellular connectivity including hardware/software setup and support, configuration and troubleshooting of network and cellular connections.

Responsibilities of this position include the following:

• Under direct supervision, provide accurate, timely, and known solutions to end user rugged tablets/laptops and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures to resolve software or network problems.
• Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
• Perform other tasks as requested or assigned.

Requirements for this position include the following:

• Must be a student pursuing an associates or bachelors degree in Computer Science, Information Technology, or related field; or have equivalent work experience.
• Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.
• Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system.
• Verbal and written communication skills.
• Ability to work well independently and with others.
• A Certification preferred

Employees must be able to perform the essential functions of the position with or without an accommodation.

We celebrate diversity, equity and inclusion and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.