OVERVIEW OF RESPONSIBILITIES:

This position has “front-line” responsibility for assisting Mid-State customers (both over the telephone and in person) with their needs as they present them at the Company. Along with administrative support activities and bookkeeping tasks, this entails being a customer relation’s advocate who helps to direct walk-ins or telephone inquiries through the Company’s communication system so customers can speak with proper persons. Primary job duties include receptionist and customer service responsibilities, general administrative activities, whole goods administration, website inventory management, special projects and communication and coordination of these responsibilities.

1. Reception and Customer Service Responsibilities

a. Answering the telephone and direct all incoming calls. Take messages when appropriate.

b. Receive all customers and guests in a pleasant and courteous manner. Direct them in an efficient and helpful manner. Follow up with messages and relay information when appropriate.

2. General Administrative Tasks

a. Enter and update customer profiles on computer. Maintain files alphabetically for farm exempt, resale and other tax exempt certificates.

b. Open and distribute mail and mail out-going mail on a daily basis.

c. Post account receivable payments.

d. Prepare the Company’s bank deposits for whole goods, parts, service, etc.

e. Count cash drawer daily.

f. Print Merchant Connect, John Deere Credit Card, and John Deere Financial daily reports. Update customer profile for John Deere Financial restricts. Maintain monthly John Deere Financial spreadsheet.

g. Research errors and make corrections for invoice errors.

h. Key accounts payable and miscellaneous entries.

i. File documentation according to Company procedures.

j. Make Customer Experience phone calls as requested.

3. Whole Goods Administration

a. Key in and out sheets daily – sold and hold sheets immediately.

b. Load new John Deere and allied equipment tags. Forward documentation as appropriate.

c. Invoice whole goods on a daily basis.

d. Forward rental and demo documentation.

e. Provide invoice copies to sales staff for thank you notes.

4. Communication and Coordination Activities

a. Maintain a positive, friendly atmosphere among Company personnel so that a pleasant working environment exists. Work toward a smooth and efficient functioning of daily operations and assist with staffing back-ups when necessary.

b. Serve as a member of the Mid-State team. Communicate regularly with all other operating departments to assure good working relationships and the pursuit and achievement of Company-wide goals.

c. Other special projects as requested by Management.

d. Will be on rotating Saturday schedule with other administrative staff from 7:30 am - 12:00 pm.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Must be able to work retail hours of: Monday - Friday 7:30 am - 5:00 pm and every other Saturday 7:30 am - 12:00 pm.

Experience:

• Administrative: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person