JOB SUMMARY:

• Working with the consumer to resolve outstanding debt
• Handling incoming and outgoing collection calls
• Information gathering to locate new contact info
• Negotiating payment arrangements
• Preparing and obtaining necessary paperwork

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of modern office procedures, methods, and computer equipment
• Excellent communication skills
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• May be required to undergo and pass applicable background checks.
• High school diploma or GED required

Mid-South Adjustment is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Paid Training:

• Yes

Management:

• Ops Manager

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• collections: 1 year (Preferred)
• call center: 1 year (Preferred)
• medicare: 1 year (Preferred)
• 3rd party: 1 year (Preferred)
• billing: 1 year (Preferred)

Work Location: In person