1 Loan Quality Assurance Team Leader - Harrisburg, PA Job in Harrisburg, PA
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Loan Quality Assurance Team Leader - Harrisburg, PA
$84k-112k (estimate)
Full Time | Banking
3 Weeks Ago
Mid Penn Bank is Hiring a Loan Quality Assurance Team Leader - Harrisburg, PA Near Harrisburg, PA
A great company begins with a great team! Mid Penn Bank is actively seeking a Quality Assurance Loan Review Team Leader in Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. We are committed to diversity, equity, and inclusion. People from underrepresented communities, Veterans, individuals with disabilities, and bilingual candidates are strongly encouraged to apply.
Position OverviewThis position is responsible for supervising, directing, and guiding the staff and activities of the Loan Review team. This team is a critical component of the Loan Operations department, the work product of which must be of the highest possible quality. Exemplifies the Unwavering Service philosophy.
Essential Duties And Responsibilities
Equipment/Machines
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Position OverviewThis position is responsible for supervising, directing, and guiding the staff and activities of the Loan Review team. This team is a critical component of the Loan Operations department, the work product of which must be of the highest possible quality. Exemplifies the Unwavering Service philosophy.
Essential Duties And Responsibilities
- Ensures that this team produces the highest possible product quality and within agreed upon service delivery agreements; the documents reviewed by this team must mirror loan approvals, must be 100% accurate, must be thorough and compliant with State and Federal laws in all respects.
- Ensures that staff members are fully trained on systems they must use to do their jobs.
- Ensures that staff members are fully aware of all applicable policies, compliance, legal and vocational requirements, essential to fulfilling the team’s service and product delivery mission.
- Participates in and supports cross-training with other quality assurance areas.
- Shares information with others that may benefit from his/her expertise.
- Seeks coaching and feedback to ensure high performance.
- Oversees the daily review of all Commercial, Consumer, Residential, SBA, Swap and Participation loans, assisting with the reviews as work volume dictates.
- Ensures all appropriate documentation is received and maintained to meet or exceed compliance and regulatory guidelines.
- Develops and monitors efficient/effective workflow processes.
- Demonstrates high standards of integrity, honesty, and fairness.
- Role models attitudes and behaviors consistent with organizational values and expectations; demonstrates and promotes Unwavering Service Standards.
- Is present and available to employees; interacts with employees in a way that fosters employee engagement.
- Supports and applies organizational practices and policies in a fair and professional manner.
- Communicates expectations and provides feedback to ensure the best results; creates an atmosphere where communication is encouraged.
- Supervises assigned employees. Responsibilities include, but are not limited to:
- Partners with members of the Human Resources team to source, select, and onboard new employees.
- Plans, assigns, and directs work.
- Manages employee time and attendance; ensures accuracy of time and attendance records; approves timecards in a timely manner for payroll processing.
- Manages employee performance and behavior; provides timely documented feedback; partners with employee to complete a written Individual Development Plan.
- Motivates team members by using appropriate methods of reward and recognition.
- Openly communicates with team regarding pertinent policies and procedures affecting the department and/or their jobs.
- Ensures all assigned employees adhere to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the organization's compliance with all regulatory requirements.
- Ensures that assigned employees complete all mandatory compliance and regulatory training assigned by the stated due date.
- Monitors work completion to ensure that deadlines are met, and that required work is performed per expected schedule or pace.
- Manages loan and document exceptions and escalates accordingly.
- Identifies trends within data and works with the management team to formulate findings into recommendations with solutions.
- Create and maintain new loan reporting; includes production status and volume reporting.
- Monitors, publishes, and assists in resolving all trailing, non-critical, and critical exceptions.
- Aggressively manages reports and attempts to mitigate the bank’s risk by closely monitoring loan and document exceptions and escalating them appropriately.
- Handles direct communications with internal and external customers to ensure quality service.
- Handles internal and external customer telephone calls.
- Responds to inquiries relating to his/her area of expertise, or to requests from customers, other personnel etc., within given time frames and within established policy.
- Communicates with management and staff personnel to integrate goals and activities.
- Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
- Regular and predictable attendance is required.
- A high school diploma or equivalent with an emphasis in a business curriculum. Some college or degree preferred.
- A minimum of five (5) years related experience required with a broad exposure to various portfolio segments (Commercial, Residential, and Consumer lending)
- Strong knowledge of loan perfection, loan documentation, title policies, appraisals, insurances, environmental assessments, entity formation documents and bank credit policies/procedures.
Equipment/Machines
- Telephone
- PC/Computer keyboard
- Printer
- Calculator
- Fax machine
- Copy machine
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$84k-112k (estimate)
POST DATE
05/21/2024
EXPIRATION DATE
07/13/2024
WEBSITE
midpennbank.com
HEADQUARTERS
NEWTOWN, PA
SIZE
200 - 500
FOUNDED
1868
TYPE
Public
CEO
SUSAN VON ROHR
REVENUE
$50M - $200M
INDUSTRY
Banking
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About Mid Penn Bank
Mid Penn Bancorp operates as the holding company for Mid Penn Bank that provides commercial banking services.
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