Description

Personal Bankers are universal bankers who assist with all needs of retail customers. Personal Bankers are expected to provide an extraordinary customer experience through a relationship driven, consultive sales approach.

EXPECTATIONS:

• Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultive sales approach.
• Knowledge of MMBs products and services and ability to recommend and train/educate customers on solutions that fit their need.
• Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives
• Comply with all Bank policies/procedures and all applicable federal and state laws and regulations

Qualifications

ESSENTIAL DUTIES:

• Perform relationship, sales, product, educating, service initiating tasks, such as:
  • Deposit account opening
  • Online Banking / Mobile Banking setup & training
  • Cash Management setup & training
  • Production of Debit Cards and ordering customer checks
  • Credit Card processing
  • Safe Deposit Boxes
  • Referrals for loans, insurance, trust, and merchant services
  • Ensuring document imaging is accurate and up-to-date
• Assist Customers with transaction based requests, such as:
  • Receives checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity
  • Issue cashiers checks: verify identity, ensure funds are collected, and check OFAC
  • Process wire requests: verify identity, ensure funds are collected and follow outlined procedures and policies
  • Identify counterfeit currency
  • Accept loan payments: verify payment amount and issue receipts
  • Process cash advances, redeem U.S. Savings bonds
  • Maintain appropriate Currency Transaction Reports
  • Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring that drawer cash limits are not exceeded
  • Process safe deposit box payments
• Assist Customers with routine account-related requests/inquiries such as:
  • Funds (manual and automatic) transfers
  • Stop payments
  • Inquiries about bank deposit products and service charges
  • Inquiries about ATM and Debit Card usage and limits
  • Inquiries about checking and savings account transactions
  • Inquiries about funds availability and account balances
  • Inquiries and troubleshooting for Online Banking, Cash Management, and Mobile Banking services
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
  • Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits
  • Perform customer requested research, including printing statement and check copies
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times
• Display a positive attitude and enjoy working with the public
• Strong verbal communication skills
• Strong mathematical skills along with accuracy
• Detail oriented
• Possess a great sense of organization, priority and time management
• Ability to work well under pressure
• Ability to identify, research and problem solve on a critical level and think on your feet
• Ability to be flexible and to multi-task on a regular basis
• Ability to work in a fast paced environment
• Strong knowledge of bank deposit products/services & regulations
• Strong technology skills and knowledge