General Responsibilities:

• Counsels and supports WIC pregnant and breastfeeding mothers.
• Ensure quality program service delivery using client centered approached.
• Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.

Specific Duties:

• Provides basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers.
• Counsels WIC pregnant and breastfeeding mothers by telephone or in the WIC clinic.
• Receives a caseload of WIC clients and makes routine periodic contacts with all clients assigned throughout their breastfeeding experience.
• Provides close contact and follow up to mothers during the early postnatal period.
• Provides information and promotes breastfeeding to WIC clients.
• Provides advice on aspects of normal breastfeeding.
• Provides anticipatory guidance to reduce the occurrence of problems.
• Assists in teaching breastfeeding class or support groups.
• Teaches use, cleaning and assembly of breast pumps and expression and storage of human milk.
• Identifies the need for referrals to the breastfeeding coordinator or breastfeeding specialist.
• Accurately complete required program documentation and record keeping in a neat and timely manner.
• Work collaboratively with WIC team to make sure all areas of service are in compliance and continually improving.
• Recruit families and promote agency programs within the community.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Attend community events and meetings to support the agency programs; including evening and weekend events/meetings.
• All other duties as assigned.

Education and Experience Qualifications:

• Shall be of responsible character and suitable to work with parents and infants.
• Must be 18 years of age or older, have a high school diploma/GED, and have experience working with young children
• Has breastfed at least one baby for at least six months.
• Be on-call when needed beyond regular work hours.
• Is familiar with WIC, current or previous WIC client preferred.

Additional Requirements:

• Possess a solid knowledge base with respect to WIC services and seek to expand knowledge at every opportunity.
• Complete additional certifications as required.
• Maintain confidentiality and code of ethics at all times.
• Must have Proficient Computer Skills (Word, Excel, Outlook, Internet)
• Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
• Successfully complete required background checks at time of hire and when requested.
• Shall provide written report by a physician stating their physical capability and freedom from communicable tuberculosis.
• Must have good communication and organizational skills and be able to work effectively with people.
• Must be self-directed and able to multi-task in a fast paced environment.
• Must possess the ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frames.
• Must be willing to accept new challenges.
• The ability to navigate and effectively resolve conflict.
• Must comply with Agency tobacco free and drug free policies.

• Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency