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The Office of the Vice Provost of Enrollment and Academic Strategic Planning is seeking a Spartan One-Stop (SOS) Solution Specialist to provide an integrated student service experience including financial aid, student accounts, and registrar. The SOS Solution Specialist is positioned to counsel, coach and advise students on inquiries regarding student service needs. This position will provide a progressive, personalized, and simplified student experience through a culture that supports student success and retention, customer service, and student satisfaction. This candidate will have strong skills within communication, customer service, networking, and problem solving. This candidate should be proficient in Microsoft Office Suite and be competent in learning new student service technologies. This will be a hybrid position working both remotely and on campus.
Responsibilities
Financial Aid
Registrar
Student Accounts
Michigan State University promotes an organizational culture which seeks out and strengthens diverse voices and perspectives among its members to achieve excellence. We are interested in candidates of all backgrounds committed to the principle that intellectual leadership is achieved through open access and proactive inclusion. We seek candidates with integrity and a strong work ethic who understand what it takes to continuously improve and maintain projects within a major academic research institution. We particularly welcome applications from women, people of color, LGBTQIA2S , and others who are traditionally underrepresented in the academy.
Knowledge equivalent to that which normally would be acquired by completing a two-year college degree program with one year of applicable experience or a minimum of three years of expansive work experience in customer service and/or a higher education institution. Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities. Excellent interpersonal, written, and verbal communication, critical thinking, and administrative skills.
Michigan State University seeks an experienced student services professional. Preference will be given to candidates with position-related experience in Student Accounts, Registrar, Financial Aid, and Admissions. Bilingual candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
SSI Writing Prompt: A transfer student is newly admitted to MSU for the Fall semester and wants to know how they can afford college. The student is seeking a bachelor's degree in Natural Science, plans to stay on campus, and has a Student Aid Index of 0. Please explain how you would advise this student. Where did you get your sources?
STANDARD 8-5
CAREERS.MSU.EDU
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Full Time
$39k-49k (estimate)
03/24/2024
04/03/2024
EAST LANSING, MI
7,500 - 15,000
2019
$1B - $3B
The job skills required for Enrollment Services Specialist I include Billing, Customer Service, Microsoft Office, Verbal Communication, Analysis, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be an Enrollment Services Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enrollment Services Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enrollment Services Specialist I positions, which can be used as a reference in future career path planning. As an Enrollment Services Specialist I, it can be promoted into senior positions as an Enrollment & Billing Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enrollment Services Specialist I. You can explore the career advancement for an Enrollment Services Specialist I below and select your interested title to get hiring information.