GENERAL SUMMARY: Under direct supervision is responsible for receiving patients and determining the nature of their visit. Performs duties associated with the check-in process including verification of eligibility and benefits on all insurances, generation of referral forms and data entry. Responds to patient inquiries. Completes the check-out process including the scheduling of appointments for return visits and procedures conducted in the office.
PHYSICAL AND MENTAL EFFORTS: Prolonged standing, sitting and viewing of computer screen. Ability to deal with stressors associated with technical work environment, patient care and urgent/emergent situations. ENVIRONMENTAL AND WORKING CONDITIONS: Fast paced work environment. High volume of patients checking-in and checking-out. Probability of overtime. Rotation within the front desk, phone and file rooms. Must be able to travel to all MIU office locations .
TYPICAL DUTIES AND RESPONSIBILITIES: Responsible for receiving all patients to the office and determining the nature of their visit. Provides new patients all necessary forms to establish a medical chart.
Reviews documents to ensure required fields and signatures are complete.
Performs data entry of new patient insurance information in the Ntierprise program.
Verifies and scans patient driver's license or picture ID and insurance cards. Reviews patients insurance information and updates patient record as needed.
Contacts patients, insurance carriers and physician's offices to verify patient referral status for future appointments (if not completed prior to appointment).
Responds to telephone contacts from primary care physician offices as they relate to patient referral issues. Updates patient records for all referrals received via patient delivery, fax and mail.
Collects patient payments for office visits and outstanding balances. Provides computerized receipts to patients and posts payments in the Ntierprise program.
Balancing monetary transactions daily. Schedules appointments for return visits and procedures conducted in the MIU office.
Prepares follow-up appointment cards for patient use.
Facilitates physician call back/patient follow-up. Performs various clerical tasks including, but not limited to: Completing scripts for hospital testing, testing preparation forms and return to work slips for patient use; rescheduling physician appointment cancellations; reviewing next day office schedule.
Assists staff with filing and telephone responsibilities when time constraints allow.
Maintains confidentiality of patient records. Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities.
Assists with housekeeping duties of the office as needed. Demonstrates a commitment to the vision, mission and goals of the Michigan Institute of Urology through application of Continuous Quality Improvement.
Requirements
Requirements
Requirements EDUCATION: High school graduate or GED. EXPERIENCE: Minimum of 1 year experience in a professional office environment. Customer service experience preferred. LICENSURE: NA CERTIFICATION: NA SKILLS: General clerical skills including basic computer knowledge and the ability to type 30wpm. Good communication and interpersonal skills. Demonstrates self-motivation and organizational abilities. Emphasis on customer service.