Location : Address

Location : City

Location : Postal Code

Responsibilities

JOB SUMMARY:

Provide maintenance for ATM's, coin and card machines plus related peripherals at any Michigan First Credit Union location. Additionally, provide scheduled cleanings and other basic maintenance and training. This position requires the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity. Assist team members at all levels to ensure quality member service on a consistent basis. Position will also monitor equipment and place calls accordingly for hardware issues.

KEY JOB RESPONSIBILITIES:

• Basic troubleshooting skills
• Monitors ATM and Coin Machine networks to ensure 24x7 uptime. If issues arise, takes the lead on seeking immediate remediation results in addition to following all internal communication protocols
• Follow access procedures for entering and exiting Michigan First Credit union locations
• Assists vendors and other Credit Union team members to identify and implement solutions to issues that impact 100% uptime.
• Works as part of the Technology Solutions team to troubleshoot and communicates issues related to all other Technology Solutions products and access channels.
• Ensures that Credit Union procedures and job tools related to Technology Solutions are updated regularly and made available as a resource and reference for other team members.
• Demonstrates ability to interact effectively and professionally at all levels.
• Completes equipment cleanings on time.
• Possesses a safe driving record
• Must be able to work independently with minimum supervision
• Other duties, as assigned.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED).
• Two years of related experience and/or training; or equivalent combination of education and experience
• Must have a valid driver’s license and up to date car insurance.
• Shifts will include nights, weekends or holidays.
• Experience working with ATM's is prefered but any mechanical troubleshooting experience is acceptable
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one on one and small group situations to members, team leader, and other team members of the organization.
• Ability to operate a personal computer and other standard office equipment such as fax machine, photocopier, typewriter, telephone and laser printer.
• Spreadsheet application knowledge is required.
• Above average interpersonal skills to represent the Credit Union in a positive and courteous manner when dealing with members and all levels of team members.
• Strong listening skills to effectively determine member needs and resolve member and team member problems.
• Must have reliable transportation (mileage reimbursement available for personal vehicle use).

Who We Are

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000 members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2023 Best & Brightest in the Nation
• 2023 Best & Brightest in Metro Detroit
• 2023 Best & Brightest in West Michigan
• 2023 Best Credit Unions to Work For
• 2023 Best Places to Work in Southeast Michigan
• 2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
• 2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)
• 2023 Detroit Free Press Top Workplaces
• 2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.