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Michiana Hematology Oncology
Mishawaka, IN | Full Time
$64k-84k (estimate)
3 Weeks Ago
Centralized Scheduler
$64k-84k (estimate)
Full Time | Ambulatory Healthcare Services 3 Weeks Ago
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Michiana Hematology Oncology is Hiring a Centralized Scheduler Near Mishawaka, IN

GENERAL SUMMARY:
This position is responsible for scheduling diagnostic tests ordered by the provider as well as referrals by the provider to another provider/facility for consult.

CORPORATE PHILOSOPHY:
Employees of Michiana Hematology-Oncology, PC are committed to abide by and uphold the mission and values of the corporation, ensuring compassion and service excellence.

MHO VALUES:
Compassion for ALL - At MHO, we provide patience, kindness and understanding to our patients, their families, and our team through the entire journey.
“No act of kindness, no matter how small, is ever wasted.” - Aesop
Continuous Growth - At MHO, each day is an opportunity to reflect and refine. We value continual growth of our patient’s satisfaction, team, diversity, culture, and commitment to evolve the practice through adapting to feedback and clinical innovation.
“What you do makes a difference, and you have to decide what kind of difference you want to make.” – Jane Goodall
Unparalleled Patient Experience - At MHO, we deliver consistent and patient-tailored care with an Unparalleled patient experience by a combination of collaboration, adaptation, and patient satisfaction.
“Patients can’t measure quality of clinical care; but they can measure quality of experience!” – unknown
Balancing Care with both Intellectual and Emotional intelligence - At MHO, we balance both the intellectual and emotional approach to provide positive relationships with our patients, their families, and our colleagues. Effective communication, self-awareness, interpersonal skills, and relationship management all contribute to a healthy patient and employee experience.
“Experience is not what happens to you – it’s how you interpret what happens to you”. - Aldous

SERVING THE PATIENT
:
The Centralized Scheduling Specialist serves the patient by ensuring that all referrals and diagnostic tests ordered by the provider are scheduled promptly.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Responsible for efficient, expedient, and accurate procedure and referral scheduling.
  • Responsible for entering the required information into the patient's EMR chart.
  • Monitors provider orders in the EMR and schedules procedures and/or referrals by telephone or electronic media. Obtains provisional diagnosis and patient history to substantiate the requested procedure. Completes Clinical Decision Support (CDS) for required radiology testing per CMS guidelines.
  • Effectively communicates with patients, families, and healthcare team members in person or via phone. Provides instructions, dietary restrictions, and exam-specific preparations.
  • Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management staff, and providers.
  • Maintains the practices and principles set forth by MHO leadership with a strong commitment to service, excellence, and quality.
  • Maintains professional behavior, confidentiality, and discretion at all times, along with the ability to work with all levels of staff with a confident and professional demeanor.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma or equivalent (GED). Previous medical office scheduling experience preferred.
  • Proficient in Microsoft Office preferred. Working knowledge/experience in electronic medical records and/ or other medical software if applicable.
  • Accurately maintains and adheres to all safety and compliance rules and regulations.
  • Must possess the ability to work with patients and family members in a confident, respectful socially professional manner.
  • Excellent communication and organizational skills, with the ability to work in a fast-paced environment; and prioritize tasks and workloads.
  • Performs other duties as assigned.

WORK ENVIRONMENT
Clinic environment. Work may require sitting and being on the phone for extended periods. A high volume of scheduling dealing with patients, family members, other staff, and physicians. Working knowledge of computers with the ability to type, and operate a keyboard, calculator, telephone, copier, fax, and other office equipment as necessary.

EXPECTED OUTCOMES:
The outcome of the Centralized Scheduling Specialist role is that patients can access care at MHO and have a positive patient experience.

SUCCESS:
Success for Centralized Scheduler Specialist includes:
  • Quality work: Completing all work thoroughly, accurately, and promptly.
  • Punctuality/Time management: Arriving and leaving shifts on time, regularly taking lunch breaks, and being productive with their time at work.
  • Initiative: Self-starter, with the willingness to share ideas to help improve patient experience and quality of care. Willingness to work with team members on projects that improve the department and #OneMHO as a whole.
  • Flexibility: Ability to adjust work hours to accommodate the needs of the organization and fellow team members.
  • Attitude: Being positive and professional. Recognizing the privilege, we must serve patients and their families during one of the hardest times in their lives. Creating an environment that is welcoming and safe for patients and team members.
  • Certifications/continued education: maintaining licenses and certification required for the position, continuing education to stay current with industry standards, and seeking opportunities to advance skills and abilities.
  • This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and work conditions may change as needs evolve.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$64k-84k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

05/25/2024

WEBSITE

michianahematologyoncology.com

HEADQUARTERS

CROWN POINT, IN

SIZE

50 - 100

FOUNDED

1986

CEO

ARTHUR J BECKMAN MD

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

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About Michiana Hematology Oncology

Michiana Hematology Oncology is the largest team of board certified oncologists in northern Indiana. We fight cancer and blood disorders by treating the whole person - body, mind and spirit. We treat more breast, lung, gynecologic, prostate and colon cancer than anyone else in the region. We are the community cancer care choice for those seeking a personalized, compassionate and affordable experience. We strive to heal the whole person, inspire hope and enhance quality of life for all of our patients. Michiana Hematology Oncology provides the most progressive and affordable cancer care in the ...communities we serve. We stand by your side to support and empower you. More
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The job skills required for Centralized Scheduler include Scheduling, Leadership, Communicates Effectively, Microsoft Office, Collaboration, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Centralized Scheduler. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Centralized Scheduler. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Centralized Scheduler positions, which can be used as a reference in future career path planning. As a Centralized Scheduler, it can be promoted into senior positions as a Capacity Planning Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Centralized Scheduler. You can explore the career advancement for a Centralized Scheduler below and select your interested title to get hiring information.

If you are interested in becoming a Centralized Scheduler, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Centralized Scheduler for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Centralized Scheduler job description and responsibilities

Anticipate the expected growth and train schedulers before they are absolutely needed.

04/03/2022: Passaic, NJ

Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions and add-ons.

02/18/2022: Fort Collins, CO

Accurately obtains tracking information for new patient calls according to practice protocols

04/21/2022: Albany, NY

Prospectively informs all new patients and established patients about the practice’s payment at the time of service policy and ensures they understand they are to arrive with their referral, medical records and radiology films.

04/02/2022: Amarillo, TX

Develop a process for employees to submit their preferred working schedule and schedule employees according to their talents and skills.

04/19/2022: Sioux City, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Centralized Scheduler jobs

Candidates must be thorough and able to follow detailed instructions.

04/03/2022: Baton Rouge, LA

Aspiring applicants must be able to meet tight time frames and have excellent customer service skills.

04/29/2022: Louisville, KY

Applicants should know that they may spend several hours seated at their desk using their computer to make appointments.

03/05/2022: Hopkinsville, KY

Be punctual for scheduled work and use time appropriately

04/27/2022: Toledo, OH

This job requires phone skills, as the central scheduler needs to be able to communicate with patients and medical personnel effectively and efficiently.

03/05/2022: Middlesex, NJ

Step 3: View the best colleges and universities for Centralized Scheduler.

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