TITLE: Full-Time Resident Aide 

REPORTS TO: Building Services Coordinator

FLSA STATUS: Non - Exempt

POSITION PURPOSE

The primary purpose of this position is to assist with New Hope Villa property management and supervision of assigned residents in accordance with MVHO policies, philosophy & procedures on his/her designated area. Perform other duties as assigned. 

ESSENTIAL JOB DUTIES

• Supervise and assist residents with personal care as needed. In doing so, help to ensure safety and maximum independence.
• Assist with the front desk operations at New Hope Villa. Ensure that visitors sign in and out. Watch security cameras for any unexpected occurrences and inform law enforcement or supervisor if any emergencies arise.
• Monitor tenant behavior and notify case management and/or MVHO of any disturbances or unusual behavior. Keep notes of any occurrences during working hours.
• Monitor the condition of the building, act as the contact person to receive resident complaints, and complete work orders for any maintenance or custodial needs.
• Act as the delivery liaison and provide access to and supervision of deliveries and contractors.
• Assist with property maintenance during inclement weather; to include but not limited to clearing snow and ice from entrances as necessary.
• See ways to improve the processes and programs at MVHO.

2^nd Shift Additional Duties

• Perform custodial duties to include but not limited to emptying trash, wiping down tables, cleaning glass mirrors and washing laundry on the weekends as needed.

3^rd Shift Additional Duties

• Perform custodial duties to include but not limited to sweeping and mopping TV rooms, break room, hallways, and stairways (railings); cleaning residents and employee restrooms including resident showers, emptying trash receptacles; vacuum all carpets and wash laundry on the weekends.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

CORE COMPETENCIES 

For successful company culture integration, all employees must demonstrate the following competencies.

Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Writes clearly and informatively; Varies writing style to meet needs.

Customer Service - Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs and solicits customer feedback to improve service.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Computer Skills - To perform this job successfully, an individual should have the ability to log into and out of computer systems for payroll purposes, receive and send work-related emails. 

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED. Experience preferred working with the aging and disabled population. Janitorial experience required. Must be able to work 2^nd Shift hours, 3^rd Shift hours, Weekends, and some major Holidays. Must possess reliable transportation to and from work.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to speak effectively before groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages to practical situations. Ability to work with mathematical concepts such as probability and statistical inference.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds and may be exposed to extreme cold temperatures. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.