Job description

Miami Hitches is looking for a motivated inside Sales / Customer Service Representative to join our team in the Towing and Vehicle Accessories industry. As a licensed manufacturer and distributor of the Miami Hitches brand, we pride ourselves in providing top-quality products and the best service to our customers.

As an Inside Sales / Customer Service Representative, you will be responsible for existing and potential customers. You will educate our customers on how to Tow Responsibly, provide quotes to clients, and generate sales. Additionally, you will assist in processing and managing orders, actively researching, and learning about new product solutions as well as handling customer inquiries.

Qualifications

Experience in sales or customer service

Must be Bilingual in English and Spanish

Must know how to manage calendars, e-mail, excel spreadsheets, word processing, and computer proficiency.

The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal handholding.

In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative.

Learn and research about the products and services we offer to better serve our costumer.

You will actively seek out new business opportunities, provide quotes to clients, and generate sales.

Additionally, you will assist in processing and managing orders, as well as handling customer inquiries

Proactively engage with potential or existing customers through outreach efforts such as phone, email, and in-person meetings

Educate customers on our products and services, and provide quotes for products based on the client's needs

Manage orders from start to finish, ensuring timely delivery and providing updates to customers on the status of their orders

Handle incoming customer inquiries by phone or email, and provide excellent customer service by addressing and resolving issues promptly and professionally

Benefits

Initial employment compensation will be based your experience, with opportunities for increases after that

Base pay of $15- $17 after 90 days with opportunity to make up to $19 based on existing experience.

Expected hours: 37 – 40 per week (Saturday half day required) with Benefits, including paid Holidays, and paid time off (PTO) or vacation and/or sick time

Great work environment with a starting schedule of Tue to Sat. Sun & Mon off.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Hialeah, FL 33010 (Preferred)

Ability to Relocate:

• Hialeah, FL 33010: Relocate before starting work (Required)

Work Location: In person