Title: Technology Support Specialist

Reports to: Technology Director

Job Objectives: Help to ensure organization’s computer systems are functioning properly and available for use, when needed. Provide technical support in the installation, servicing, repair, and troubleshooting of technology.

Qualifications:

• Experience in installing, configuring, maintaining, repairing, and troubleshooting software, hardware systems, and peripheral equipment.
• Post-Secondary training and education in computer technology and hardware
• Understands the basics of working in a Windows Active Directory (AD) environment
• Working knowledge of current versions of Microsoft Windows, Chrome OS, Google Workspace (Google Apps), and Microsoft Office
• Familiarity with classroom technology including (but not limited to): interactive whiteboards, projectors, webcams, and document cameras
• Understanding of basic network technology (IP, VOIP) and associated troubleshooting
• Commitment to keeping current with technology standards and advances
• Effective interpersonal skills and an ability to communicate effectively with staff as well as being available to respond to staff needs and system emergencies
• Must complete and have satisfactory results on BCI and FBI background checks

Responsibilities and Essential Functions:

The following duties are representative of performance expectations.

• Provide technical support and expertise to staff. Serve as a resource person, able to respond to questions about technology (hardware / software)
• Install, maintain, troubleshoot, and support approved network hardware and software
• Create, delete, and manage user accounts. Assist staff members during issues with user accounts.
• Maintain and adjust user and group system rights regarding system integrity and functionality
• Troubleshoot, research, and resolve computer based security issues (malware, viruses, etc)
• Reasonably document system installations, configurations, and changes
• Respond in a timely manner, to assigned staff helpdesk requests
• Keep the Technology Director informed of current tasks statuses, and emerging issues
• Work with support personnel from technology vendors to resolve technical issues
• May provide basic user training, in response to a problem resolution
• Participate in decisions concerning hardware and software acquisitions
• Participate in professional growth activities, as directed
• Pursue personal growth goals to improve knowledge and familiarity with technology standards
• Respect personal privacy. Maintain the confidentiality of privileged information.
• Take precautions to ensure user safety, as well as student user safety
• Uphold board policies and follow administrative procedures
• Perform other job functions as assigned

Abilities Required:

The following characteristics and physical skills are essential for the successful performance of assigned duties.

• Avert problematic situations and help resolve work-related conflicts
• Take initiative to solve problems independently
• Communicate effectively using verbal, listening skills, and writing skills
• Demonstrate professionalism
• Interpret and apply technical information
• Maintain an acceptable attendance record and punctuality
• React productively to interruptions and changing conditions
• Work cooperatively to support a successful team effort

Working Conditions:

• Potential for lifting, carrying, and moving work-related supplies / equipment
• Occasional operation of or riding in a vehicle
• Potential for prolonged use of a computer keyboard and monitor
• Occasional traveling to meetings and work assignments
• Potential for working in proximity to moving mechanical parts
• Potential for working under time constraints to meet deadlines
• Potential for exposure to air-borne particulates, chemical irritants, electrical hazards, equipment vibrations, noises, odors
• Potential for exposure to blood-borne pathogens and communicable diseases
• Occasional interaction with students who may be disruptive or unruly

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• computer technology and hardware: 1 year (Required)

Work Location: One location

• Health insurance