Dental Treatment Coordinator at MI Smiles Dental

Join us in a role where your care and dedication make a real difference every day. We’re welcoming new Dental Treatment Coordinator to our growing offices serving patients in the West Michigan area. We’re looking for someone special, someone who’s not just filling a role but becoming a part of our 45-year-old story.

Are you detail-oriented, empathetic, and a collaborative team player?

[YES] Great! Read on to see if this feels like a match.

[NO] That’s alright! It’s important to us that MI Smiles Dental is the right fit for you too. We want our team to genuinely love what they do.

About MI Smiles Dental:

We’re a spirited team of problem-solvers and compassionate professionals, all united by a single mission: to provide a welcoming, stable dental home for everyone who walks through our doors. Our success is rooted in a belief of putting people first, whether it’s our patients, our team, or our doctors. It’s this personal approach, mixed with a dash of fun and a whole lot of heart, that has not only defined our past but also lights the way for our future.

The Role:

As a Dental Treatment Coordinator, you’re the welcoming face and reassuring voice for our patients. You play a key role in shaping their experience, ensuring they feel comfortable and well-cared for. Your responsibilities include:

• Greeting patients warmly, making them feel immediately at ease.
• Managing appointments and patient flow, balancing efficiency with a caring approach.
• Supporting our dental team to provide seamless care.
• Handling patient records with meticulous attention to detail and confidentiality.

Your Daily Impact

Patient Engagement:

You’re the welcoming committee and information hub, ensuring each patient feels at home and well-informed.

We’re looking for a detail-oriented person, so here’s the nitty-gritty (don’t worry, there’s more to share at the interview):

• Warmly greet and welcome patients, setting a positive tone.
• Provide clear, concise information about our services and policies.
• Address patient questions and concerns, both in person and via email and over the phone.
• Assist with patient paperwork and payments, ensuring clarity and ease.
• Maintain accurate and up-to-date patient records.
• Manage and coordinate specialist referrals.
• Tackle insurance-related questions, ensuring patient understanding and satisfaction.

Appointment Management:

Keep our daily operations running smoothly with your scheduling prowess and proactive approach.

Here’s a bit more about what you’ll be doing:

• Organize and prepare the next day’s patient schedule.
• Handle appointment scheduling, rescheduling, and cancellations efficiently.
• Send out timely follow-ups and reminders to ensure a full schedule.

Treatment Plan Coordination:

Bridge the gap between dental jargon and patient understanding, presenting treatment plans with clarity.

In more detail, you’ll be:

• Collaborating with dental practitioners to understand treatment plans.
• Clearly conveying treatment estimates, costs, and insurance details to patients.
• Assisting patients with understanding their financial responsibilities and exploring financing options.

Administrative Excellence:

Your keen eye for details keeps our administrative ship sailing smoothly.

And here’s what that involves:

• Accurately entering demographic and insurance information.
• Performing daily insurance eligibility checks.
• Handling payments, reimbursements, and insurance referrals and authorizations.

Who We’re Looking For:

• A bachelor’s or associate degree preferred.
• Someone with a background in patient-facing roles, preferably in dental or healthcare settings (1-2 Years of Experience).
• A team player skilled at problem-solving with strong communication skills over the phone and via email.
• A friendly, social personality, coupled with the ability to work effectively in a team.

What We Offer:

• Comprehensive benefits package, including health insurances and a 401(k) plan.
• A supportive environment that encourages professional and personal growth.
• A workplace culture that truly values work-life balance and community involvement.

Join Our Team:

If you’re ready to be a part of a story that’s been growing for over 45 years, bringing smiles and care to our community, we’d love to have you on board. Apply today to become an integral part!

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