Job Purpose:

Coordinate, monitor, and improve field and/or shop service activities to ensure service operations are efficient and customer needs are met. Maintain efficient and on-time work order processing to ensure accuracy. Service Coordinator is responsible for labor and material allocation within the company.

Essential Functions:

• Receive inbound service calls and obtain needed information so that work orders can be accurately opened and parts ordered. Process and set up new customers as they come in.
• Process warranty claims as required.
• Ensure that data for all work orders has been entered accurately in order to bill for services rendered. Resolve any issues regarding credits or rebills.
• Maintains communication with customers on status of repairs and estimates.
• Processed expense reports as needed.
• Follows up and/or provide sales team and General Manager with information that could turn into additional sales.
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience/Training/Education:

Required: High School Diploma or equivalent required.

Desired: Associates or Bachelor’s degree

Knowledge/Skills/Abilities:

Requires knowledge and understanding of product line; knowledge of office practices, business correspondence techniques; principles of customer service,; records management and file maintenance; Ability to communicate clearly and effectively and work cooperatively with customers, sales representatives, staff, management, and other associates. Previous experience using Oracle, Quick Portal and IEM. Must be able to proficiently utilize Microsoft Office Suite

Physical and Environmental Elements:

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports and records that typically weigh less than 30 pounds.

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.