Position Summary

The SBA Case Manager, under the supervision of the SBA Coordinator, will be responsible for the implementation of Mi Centro’s Small Business Navigator Program which aims to build a stronger business ecosystem within Pierce County for BIPOC business owners. They will be required to work independently most of the time and possess creative problem-solving skills. Pierce County Economic Development (acting as the HUB) has outlined specific milestones that the Mi Centro (one of the SPOKES) is responsible for achieving.

These milestones include but are not limited to; maintaining clear and open communication with the County relating to Mi Centro’s work and achievements, reach a minimum of 250 Latino/Indigenous potential small business owners each contract year, conduct focused, grassroots outreach, meticulous data tracking and reporting, performing an initial client assessment and provide ongoing support and recommendations when needed. They will be responsible for developing and facilitating pertinent workshops and participating with the staff team at community events, including evenings and weekends are not limited to; maintaining clear and open communication with the County relating to Mi Centro’s work and achievements, reach a minimum of 250 Latino/Indigenous potential small business owners each contract year, conduct focused, grassroots outreach, meticulous data tracking and reporting, performing an initial client assessment and provide ongoing support and recommendations when needed. They will be responsible for developing and facilitating pertinent workshops and participating with the staff team at community events, including evenings and weekends.

Essential Job Functions

- Able to effectively present information and respond to questions from groups of community professionals, clients and the general public.

- Assesses trends and plans training sessions with industry experts to address those trends.

- Determines when financial capacity is a barrier to client success and submits purchase order requests to aid with pertinent client expenses.

- Formulate recommendations and solutions, paying attention to the client's wishes, capabilities, and limitations, forming concise reports.

- Assists client with the development of detailed business plans and assist them in executing those plans as needed.

- Collects information about the client's business through a variety of mechanisms, presenting them with findings and recommendations for resolution.

- Represents Mi Centro in a professional manor within the community.

- Collects, disseminates and reports data accurately.

- Demonstrates an ability to request and follow supervision as needed in the performance of assigned duties.

- Works collaboratively in a multi-agency, multi-disciplinary team in a manner that promotes mutual respect, open communication, and joint problem solving, and which values and builds the unique strengths of all team members.

- Implements mature problem-solving skills.

- Fosters cooperation/trust with clients and team members.

- Experience in providing services equally without regard to clients’ culture, economic, learning and/or language backgrounds.

Qualifications/Skills

- Bilingual/Bicultural (Spanish/English) required.

- Proven experience as a business consultant or a bachelor's degree in the business field. degree in the business field.

- Proficiency in MS Office.

- Pass the WSP background check.

- Must have reliable transportation, a valid Washington State Driver’s License and Auto insurance as required by law.

- Must be able to prioritize tasks and possess exceptional organizational skills, with the ability to use a computer to send e-mail, enter data, create reports and documents utilizing Microsoft Office

- Must be professional, independent, self-starter.

- Must work as an integral part of a larger team, promoting a positive work environment.

- Must be able to communicate effectively in writing and orally.

- Experience in strength-based community activities.

In order to consider your application please submit your cover letter to priscila.desiderio@micentrowa.org.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 30 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Tacoma, WA 98405: Relocate before starting work (Required)

Work Location: In person