The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Ticketing Representative, you will perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery., you will be responsible for operational functions within the department.

You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests

• Perform ticket verification prior to entry into exhibit and events

• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services

• Resolve guest complaints within the scope of authority

• Utilize and balance a cash drawer and ticket sales with various tender types

• Interpret and operate numerous computer and ticketing systems with accuracy

• Answer multi-line telephones using proper etiquette

THE STARTING RATE: $15.14

A GREAT CANDIDATE:

• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

• Effectively manage multiple tasks under pressure of deadlines in fast pace environment

• Able to take initiative and exhibit flexibility

• Effectively communicate in English, in both written and oral forms

• Able to work indoors and outdoors in a fast-paced, busy environment, with environmental conditions such as CRT fatigue, noise, all weather conditions, dust and smoke

• Has over 6 months of customer service and/or cash handling experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready toJOIN THE SHOW?Apply today!