THE JOB

As a Pool Guest Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY

• Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipating guest needs, assisting with seating, cabanas or general pool information
• Respond to and resolve guest complaints, exceed guest expectations and provide other supporting services
• Complete opening/closing duties while maintaining the appearance of the pool deck throughout the shift, assist with desk and towel duties, assist with setting up cabanas, maintain the appearance of the pool deck throughout the shift including straightening chairs, collecting soiled towels and trash, moving chairs, and all other duties
• Provide CPR or first aid if needed and follow emergency protocols
• Participate in pool safety programs, training, and ensure overall guest safety

• Able to effectively communicate in English, in both written and verbal forms
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

THE PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community