Summary: The role includes executing validation per MT established protocols for new and installed lab software systems, providing services for customer implementations in both regulated and non-regulated environments, working with pre-sales to build sales pipeline, coordinating validation activities, providing secondary phone support to end-users and training support to field sales organization, having a basic understanding of lab instruments and balances that connect to software, and other duties as assigned. The candidate is expected to balance multiple projects and priorities while participating in cross-functional teams within Professional Services. This position can be done remotelyOvernight Travel for this position is expected to be 60% to 65% covering the United StatesEssential Duties and Responsibilities • Executes validation per MT established protocols which include procedures to support the definition, development, installation, start-up, and testing of new and installed lab software systems and applications. • Provides services for customer implementations and installations in both regulated and non-regulated environments. • Works with pre-sales in consultative capacity to build sales pipeline. • Responsible for the communication and coordination of validation activities and for balancing multiple projects and priorities while participating on cross-functional teams within Professional Services. • Provide Secondary phone support to end-users, sales personnel, and field service technicians on the Laboratory Software product lines. • Training support to field sales organization, customer support, insides sales and other members of Professional Services. • Competently use and have a basic understanding of Lab Instruments and Balances that connect to software. • Other duties may be assigned.