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Strategic Customer Support Technician
The Strategic Customer Support Technician will perform customer trouble isolation and repair, document issues and incidents across the voice, video, and IP network. This position recognizes, acknowledges, fixes, documents, and clears customer trouble tickets. The Strategic Customer Support Technician provides support through troubleshooting customer issues, analyzes customer records, works closely with Field Technicians to resolve customer issues. Provides support in a quality-oriented, professional manner that will aid and facilitate the teams in exceeding customer expectations.
ESSENTIAL JOB FUNCTIONS:
JOB QUALIFICATIONS AND REQUIREMENTS:
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Pay rate: $20.00/hr.
#LI-AF1
Full Time
$40k-51k (estimate)
04/28/2024
04/30/2024
metronetinc.com
EVANSVILLE, IN
500 - 1,000
2005
Private
ALBERT E CINELLI
$10M - $50M
MetroNet is an Indiana-based telecom company that offers fibre optic internet connectivity, television and telephony services for residential and commercial markets.